Financial Aid Professional - FT

Job Description

Job Description

Important: Ability to pass a background screening process and obtain a Level 1 Fingerprint Clearance Card is necessary to be employed by Gila Community College.

A letter of application may be uploaded along with a resume to assist the search committee's review of how you meet the required and preferred qualifications sought.

Essential Functions

• Ability to perform general physical activities that require considerable use of arms, hands, and fingers to manipulate office equipment, machines, and materials. Some whole-body movement such as lifting, balancing, walking, stooping, carrying objects and handling materials may be required.
• Ability to provide effective assistance in a professional manner to College stakeholders in a variety of business environments requiring critical thinking, organization, and the use of interpersonal and communication skills.
• Ability to provide competent leadership within a critical academic and operational segment of the College environment coupled with the ability to effectively manage stressful situations and high priority projects and deadlines.
• Functions/duties listed in Procedure 5012.02 Employee Classification General Responsibilities.
• Additional position specific essential functions are listed below.

Level of Supervision or Independent Judgement

• Direct supervision from the VP of Business Operations, with a dotted-line reporting/collaborative relationship with the VP of Academics.
• Performs duties with meaningful communication and shared input with executives and other administrators.
• Provides effective leadership and oversight of all functions within the Financial Aid department of the College.
• Provide strong independent decision making within scope of responsibilities and policy and procedure development and implementation to strengthen college-wide financial aid, academic, and business functions.

Duties and Responsibilities

The Financial Aid Professional is expected to perform any or all duties listed below in a safe, efficient, and effective manner:

• Administer all federal, state, and institutional financial aid programs, ensuring compliance with applicable regulations, College policies, and FERPA standards; maintain current knowledge of changes in financial aid regulations, cybersecurity protocols, and privacy requirements.
• Develop and implement sound policies and procedures for all aspects of the financial aid process; analyze and apply financial aid strategies that support student retention, equity, and access.
• Oversee processing of financial aid applications for FAFSA, scholarships, waivers, and other aid opportunities; ensure inclusive outreach to underserved and non-traditional student populations.
• Manage distribution of funds including Pell Grants, scholarships, state aid, and work-study programs; monitor disbursements for accuracy, timeliness, and compliance.
• Monitor enrollment reports and student eligibility, including satisfactory academic progress (SAP), enrollment status, and Title IV compliance; administer academic appeals and reinstatement evaluations.
• Track aid distribution and student outcomes using key performance indicators (KPIs); prepare and submit federal and state reports including FISAP, NSC, and applicable IPEDS sections.
• Collaborate with Admissions, Registrar, Business Operations, and other departments to ensure seamless student service; provide financial aid counseling to students and families with sensitivity to diverse needs and backgrounds.
• Coordinate responses to audits and program reviews; maintain readiness for internal and external evaluations.
• Support College accreditation initiatives by contributing financial aid data, documentation, and strategic insights.
• Promote financial literacy and aid awareness through workshops, orientation sessions, and community outreach; ensure accessibility of materials and events for all students.
• Supervise, train, and evaluate student services personnel involved in financial aid processes; foster a culture of continuous improvement and professional growth.
• Develop and manage the Financial Aid department budget in collaboration with appropriate administrators; link resource allocation to strategic planning and data-informed priorities.
• Participate in professional development activities, including NASFAA certification and engagement with state/national financial aid associations; lead internal training sessions on regulatory updates and best practices.
• Implement and evaluate innovative tools and technologies to improve student access to financial aid services, including mobile platforms, digital forms, and feedback mechanisms.
• Serve on committees to support college-wide and campus strategic plans and initiatives; contribute to institutional reputation through positive community engagement.
• Fulfill responsibilities during non-traditional days and times, as necessary.
• Perform similar duties not specifically listed as directed.

Qualifications and Education Requirements

• Bachelor’s degree required; Master’s degree in education, public administration, business, or related field preferred.
• Minimum of three years’ experience in financial aid administration, student services, or related higher education role.
• Demonstrated knowledge of federal and state financial aid regulations, including Title IV, FERPA, and Arizona-specific statutes.
• Proven ability to manage sensitive data securely and ethically, with familiarity in cybersecurity best practices.
• Experience with student information systems (e.g., Banner, Colleague) and financial aid platforms (e.g., COD, NSLDS, FAFSA).
• Strong analytical skills with the ability to interpret data, generate reports, and apply metrics to improve student outcomes.
• Commitment to equity, access, and inclusive practices in financial aid counseling and outreach.
• Excellent communication and interpersonal skills; ability to engage diverse audiences including students, families, faculty, and external agencies.
• Demonstrated leadership in training, mentoring, and professional development of staff.
• Ability to work independently and collaboratively in a fast-paced, compliance-driven environment.
• Familiarity with accreditation standards and ability to contribute financial aid documentation to institutional reviews.
• Proficiency in Microsoft Office Suite and digital tools that enhance student engagement and operational efficiency.

Preferred Skills

• Completion of three or more NASFAA Professional Credentials or a willingness to become NASFAA certified.
• Strong analytical skills to interpret complex federal and state regulations, professional publications, financial reports, and legal documents.
• Excellent problem-resolution skills.
• Experience in developing and implementing strategic plans and goals; ability to effectively manage human and capital resources.
• Ability to develop and maintain an excellent institutional reputation within the service area through positive interactions with community leaders, students, residents, and other College stakeholders.

Work EnvironmentDuties are performed in a typical office environment within climate-controlled structures. Exposure to moderate noise levels is anticipated. Exposure to moderate to heavy office traffic levels with possible frequent interruptions is anticipated. Substantial computer and/or electronic equipment use is expected. Operation of standard office equipment involves repetitive fine motor skills. Travel is required.