Customer Support Specialist - Dog Training

Customer Support Specialist – Dog Training Full-Time | Fully Remote |

15–

17/hour | 40 hours weekly within 8 AM–9 PM CST About the Role Intellipet is seeking a customer support professional to assist clients and trainers across phone, chat, and video. This role combines high-quality client service with dog-training program support, so the strongest candidates are comfortable managing multiple systems, communicating professionally, and learning or applying positive-reinforcement training concepts. Minimum Qualifications Customer support, client services, or call center experience Professional written and verbal communication skills Comfort supporting customers across phone, chat, and video Ability to navigate multiple systems while maintaining accurate records Strong judgment, organization, and time management Reliable high-speed internet and a professional remote workspace What You’ll Do Assist clients with program and service questions Support trainers and clients across multiple communication channels Resolve issues accurately and professionally Maintain clear case notes and follow-up records Coordinate information between clients, trainers, and internal teams Learn and reinforce Dog Academy program standards Preferred Experience Knowledge of dog behavior or positive-reinforcement dog training Pet services, veterinary, training, education, or membership-support experience Experience handling emotionally charged or complex customer situations Why Join Us Fully remote work environment Work that directly supports dogs, owners, and trainers Collaborative team and structured training Health, dental, vision, life, and disability insurance 401(k) match and paid time off Hiring Process Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of client communication, problem solving, adaptability, and professional judgment. Equal Opportunity Employer We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.