Account Specialist

Account SpecialistThe Account Specialist is responsible for ensuring that the live service needs of customers are met. Account Specialists are implementers, change makers, relationship builders, and customer advocates. They play a key role in the customer's operational experience at RevSpring.RevSpring customers need modifications and product additions on a regular basis and the AS both handles and oversees these activities. Account Specialists gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs.Account Specialists play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction. They proactively contact customers to maintain strong relationships and monitor solution adoption. They mitigate risk by playing a key role in problem resolution, and act as the customer's advocate inside RevSpring and across diverse teams.Essential functions:Establish strong and proactive relationships with customersBe the voice of the customer inside RevSpringEnsure barriers to customer success are removedGather customer requirements, work with technical teams, and implement customer changesProblem solvingProvide consultation to customers on solution best practicesManage support tickets for the customerMaintain working knowledge of RevSpring services and productsSuccess in role looks like:Manages strong support relationship and takes pride in delighting customersClear and unambiguous communication for change requests and customer needs to internal teamsAbility to learn a growing portfolio of RevSpring productsOutstanding internal partner to cross-functional technical teamsMinimum requirements:Demonstrated competency in customer managementAttention to detailAbility to work independently and in a team environmentSolid technical aptitude with a desire to learnExcellent interpersonal skillsExcellent verbal and written communication skillsAbility to organize and multi-task job responsibilities effectivelyProven commitment to providing excellent customer serviceEducation: Bachelor's Degree or equivalent work experience