Personal Lines Account Manager

SUMMARY:

The Personal Lines Account Manager performs essential sales and service functions for the department, including, but not limited to, fulfilling client requests, assisting producers as necessary, and successfully marketing activities required to meet sales, service, and quality standards adopted by the Agency.

ESSENTIAL FUNCTIONS:

• Respond to phone calls and office visitors requesting changes to existing coverage and new policies; determine acceptability and placement, complete applications or endorsement requests, and collect premiums when applicable; educate clients by explaining coverage and exclusions, as necessary
• Review existing accounts to determine if additional lines of insurance should be solicited and do so by mail and phone; throughout the policy year, continue to solicit increases in coverage or round out accounts through sales to clients at every service contact
• Process renewals and remarket as outlined by the Agency; review renewals to determine if non-standard policies can be rewritten in a standard program; prepare to rewrite applications for business from companies no longer represented; secure and submit required renewal underwriting information, such as credit, Clue, and MVRs
• Generate new business for the agency - take responsibility and ownership for making our business grow and improving/building the relationships with our existing and future customers
• Maintain a working knowledge of all available products to enhance sales ability
• Refer current and prospective clients to the Employee Benefits and Commercial Insurance Departments for solicitation of those lines of business, if applicable
• Rate and quote new and existing coverages through rating systems or websites
• Maintain customers' accounts on the agency automation system, documenting conversations in the activity log, sending confirmations to the insured, and adhering to all other automation procedures; invoice premium transactions as they occur
• Maintain own follow-up and suspense file on outstanding orders and correspondence; follow-up on all overdue and suspense items; maintain expiration control log; maintain underwriting files in an orderly and up-to-date manner
• Receive and review all cancellations to determine necessary action
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

Additional Responsibilities

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Should have knowledge of, or the ability to develop a thorough understanding of, personal insurance underwriting and coverages
• Ability to effectively market/re-market policies/coverages
• Ability to understand written and oral communications and interpret abstract information
• Intermediate PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and effectively utilize the Agency Management systems
• Accurate and organized, with strong attention to detail
• Ability to work within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

QUALIFICATIONS:

• 2-4 previous personal lines insurance experience preferred
• Possession of, or the ability to quickly obtain, all licenses as required by the State Department of Insurance
• CISR and other related designation(s) preferred
• A College degree is desirable

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment