Manager In Training - FastLane Convenience Store (Ralls and Pike County)

Job Overview

The Store Manager in Training plays a pivotal role in supporting the Store Manager in achieving operational excellence and delivering exceptional customer service. This position is designed to develop the skills and experience necessary to successfully lead store operations while driving sales growth and profitability.

Duties & Responsibilities

• Train, mentor, and develop store management and associates to improve performance across all business functions
• Actively recruit and develop internal management candidates to build a strong leadership pipeline
• Provide continuous performance feedback and proactively address employee issues and development needs
• Manage staff scheduling, assign tasks effectively, and ensure adequate shift coverage
• Foster a positive, professional company and store image in all customer and community interactions
• Collaborate with the leadership team to achieve store goals, performance targets, and operational benchmarks
• Maintain optimal merchandise stock levels and ensure proper product adjacencies, signage, and visual presentation across all departments
• Ensure the sales floor is consistently well-stocked, organized, and visually appealing to drive sales and enhance the customer experience
• Monitor and maintain an effective product assortment to support sales growth and meet customer demand
• Achieve and maintain a minimum score of 85% on Store Image Evaluations
• Monitor and control store expenses, payroll, and shrinkage to support profitability
• Accurately process sales transactions, invoices, markups, markdowns, voids, merchandise use, and write-offs in accordance with company guidelines
• Manage the sale and accounting of money orders per Operations Manual standards
• Prepare and submit daily bank deposits in a timely and secure manner
• Prepare and submit accurate daily shift reports and ensure timely data entry
• Immediately report cash overages or shortages exceeding $35.00 to the Area Manager
• Deliver outstanding customer service by creating a welcoming, engaging store environment and maintaining in-depth product knowledge
• Ensure all team members uphold high service standards and consistently represent the company's brand and values
• Enforce adherence to all company policies and procedures through regular store meetings, audits, and walk-throughs
• Ensure compliance with all applicable city, county, and state liquor regulations
• Conduct regular competitive price comparisons; report findings and recommend pricing adjustments to the Director
• Analyze sales data and market trends to develop and implement strategies that drive revenue growth
• Recommend changes based on departmental and store performance reviews to maximize results

• Perform additional duties as assigned.

Knowledge, Skills & Abilities

• Highly skilled in technology, with the ability to learn, implement, and adapt to an ever-evolving technology landscape
• Demonstrates hustle in a fast-paced environment by working with urgency, adapting quickly to changing priorities, and taking initiative to complete responsibilities independently
• Demonstrated ability to manage budgets, control expenses, and optimize store profitability through strategic financial oversight
• Consistently adheres to ethical standards and company policies while promoting a culture of integrity and accountability
• Committed to delivering exceptional service and building lasting customer relationships by anticipating and responding to client needs
• Embraces continuous learning and professional development, with a proactive approach to acquiring new skills and knowledge
• Skilled in setting clear performance expectations, providing constructive feedback, and fostering a high-performance culture
• Proven ability to inspire, lead, and develop teams to achieve business objectives and maintain a positive work environment
• Excellent verbal and written communication skills with the ability to effectively convey information across all levels of the organization

Experience, Education & Training

• Minimum of 2 years of experience in retail, restaurant, grocery, or other customer-focused service industries
• Proven ability to create, support, and maintain a customer-centric culture that prioritizes exceptional service and satisfaction

KNOWLEDGE, SKILLS, & ABILITIES Financial Management. Ethical Conduct. Customer/Client Focus. Learning Orientation. Performance Management. Leadership. Communication Proficiency. EXPERIENCE, EDUCATION, & TRAINING Minimum of 2 years of experience in the retail, restaurant, grocery or other service industry. Ability to create and maintain a customer focused culture