Patient Services Representative

Job Summary What makes a great PSR? Would YOU make a great PSR? Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, direct patient care, and many other roles. MaineGeneral Health PSRs often have a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records, and facilitate communication, often acting as a liaison between different healthcare providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently. Job Description Greets patients, answers phones, and performs clerical duties as needed to support clinical departments Schedules appointment times using computerized scheduling programs Verifies insurance benefits and may obtain precertification/authorization as necessary Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy You Have Strong analytical and problem solving skills Proficient with Microsoft Office Suite Excellent interpersonal, written/verbal communication, and support skills Ability to be flexible and shift priorities quickly Strong attention to detail Compensation Information $19.50 - $35.18 The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve. Scheduled Weekly Hours: 40 Job Exempt: No Benefits Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short term and long term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community. Equal Opportunity Employer Equal Opportunity Employer. M/F/Vet/Disability. Assistive technologies are available. MaineGeneral participates in E-Verify. In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written affirmative action program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The affirmative action plan for veterans and individuals with disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. EEO is Law. #J-18808-Ljbffr