Night Audit Clerk

Night Audit Clerk

Cotton Court - Lubbock, TX 79401

Overview

Position Type Full Time

Description

Are you a Customer Service Super Star. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM. Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today's passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Non-Exempt Reports to: Front Office Manager

JOB SUMMARY The Night Auditor is responsible for balancing the day's transactions and ensuring the accuracy of financial records. This role supports the team by providing exceptional customer service during the overnight shift, contributing to the overall operations of the hotel.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities

• Perform nightly audit of hotel transactions and ensure accuracy.

• Prepare and distribute daily reports to management.

• Handle reservations, cancellations, and guest inquiries during the night shift.

• Guest Services

• Greet guests warmly and provide excellent customer service.

• Respond to guest inquiries and resolve any issues or complaints.

• Ensure guest satisfaction by accommodating special requests.

• Team Support and Training

• Assist in training new night auditors as needed.

• Support team performance by collaborating with colleagues.

• Communication and Reporting

• Communicate effectively with the front office manager and other departments.

• Report any incidents or safety concerns immediately.

• Safety & Compliance

• Follow all hotel policies and procedures.

• Adhere to safety standards and maintain a safe working environment.

• Assist with cleaning and maintaining all public areas.

Qualifications

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills

• Effective time management and problem-solving skills

• Ability to work well with a team and demonstrate attention to detail

• Excellent organizational skills and interpersonal abilities

• Previous experience in a night audit or accounting role is preferred

Physical Requirements

• Sitting: Frequent

• Standing/Walking: Occasional

• Lifting/Carrying: Up to 25 lbs, such as reports and supplies

• Other Physical Requirements: Handling, grasping, and crouching as needed

• Valid Drivers License

Working Environment

• Interior: Front desk area and office

BASICS

• Maintain cleanliness and organization in all work areas

• Display courteous behavior with guests and team members

• Report any unsafe conditions immediately

• Ensure hotel equipment is in proper working condition

• Perform any additional duties as assigned by the supervisor

CANDIDATE PROFILE

• Education and Experience: High school diploma or equivalent preferred; previous experience in a night audit or accounting role is a plus