Donor Engagement Manager

Job Description

Job Description

Description:

Job Overview

The Donor Engagement Manager collaborates with the Chief Advancement Officer. The Donor Engagement Manager directs and administers all aspects of annual fund giving to include face-to-face and phone solicitation, direct mail fundraising, online fundraising, donor database maintenance, donor acknowledgement and stewardship, and gift processing and financial reporting. This position will play a critical role in planning and implementing a comprehensive annual fund program to broaden donor base, upgrade the average size of donation, and increase donor retention.

Responsibilities and Duties:

Donor Services

• Manage and oversee all data activities inside Raiser's Edge.
• Maintaining accurate and timely records in Raiser's Edge, including constituent records, daily gift entry, donor acknowledgments, queries and reports, actions, and other donor communications.
• Manage all aspects of gift processing including data entry, acknowledgments, honor/memorials, and consistent reconciliation with finance.
• Following nonprofit, IRS, and internal best practices to maintain accurate information and documentation.
• Oversee the preparation of fundraising dashboards. 
• Create, implement, and evaluate strategies that lead department to sound donor cultivation, prospecting, segmenting, and acknowledgement, recognition, and stewardship goals.
• Constant management for the augmentation/clean-up of existing data sources and ensure constituent data is current.
• Responsible for preparing Development Fund reports.
• Identify, qualify, cultivate, solicit, and steward assigned pool of managed prospects.
• Utilize Raiser’s Edge to track visits, produce contact notes, and conduct appropriate constituent follow-up.
• Train and support Raiser's Edge users on established data-entry standards, running basic queries, creating mailing lists, running reports and donor letters.
• Establish system settings and set security options for different Raiser's Edge user groups.
• Develop and update policy and procedures to protect the integrity and to maintain the quality of all databases.
• Generate requested data, mailing list, reports and analyses.
• Act as a liaison between development and accounting to coordinate action tagging, gift processing, tracking and reporting of development initiatives.

Donor Communications

• To encourage renewals and upgrades create, implement, and evaluate the organization’s annual fund campaign, including direct mailings, e-communications, social media pushes, reports, pledge reminders, acknowledgement letters, and other relevant correspondence.
• Analyze results of annual fund initiatives. 
• Develop annual funding priorities and write funding proposals. 
• Produce and distribute the Annual Investment Report. 
• Support Development team in social media and other marketing, mailings, special events, and other relationship building initiatives.
• Work with development staff to plan a stewardship strategy for donors and volunteers which would include at least 4 touchpoints a year.

Resources:

• Maintain a “wish list” of in-kind donation needs.
• Seek and distribute donated in-kind items to all programs.
• Managing the flow of donated goods into the Administrative building by moving them to shelter/coordinating the facilities team to do so, or scheduling a pickup by the Donation Center truck.
• Work with groups and individual volunteers to solicit donation needs.

Other duties:

• Provide frontline stewardship by answering phones, responding/distributing emails, greeting visitors, and providing administrative support.
• Assess and assign staff for speaking engagements based on need. When needed, be the speaker for fundraising, advocacy, or development focused events. 
• Performs other duties as assigned.

Accountability: Areas in which the position is accountable/responsible:

• Records: Accurately maintains development reports in conjunction with the Chief Advancement Officer and the Finance Department, as well as statistical data.
• Customer Service: Creates goodwill among donors, volunteers, prospects and the public.
• Donor Relations: Helps to raise awareness, generate funds and engage the community.
• Material Management: Manages flow of donated goods received at the administration building, as well as collateral materials promoting the agency.

Supervision Responsibility:

• Supervisory responsibility for interns and volunteers. 

Requirements:

Education/Training/Experience

• Bachelor’s degree strongly preferred.
• 3+ years of progressively responsible development experience, or an equivalent combination of education and experience.

Required Skills:

• Extensive software skills are required: Word, Excel, PowerPoint. Knowledge of Raisers Edge donor software. Experience designing in Adobe Creative Suite and on Canva.com. 
• Excellent oral and written communication skills are mandatory, including attention to spelling, punctuation, and grammar.
• Excellent interpersonal skills, both in person and on the phone.
• Ability to set priorities, multi-task and complete numerous projects simultaneously and timely.
• Ability to work well with all levels of internal management and staff, as well as outside clients and supporters.
• Ability to meet deadlines and be held accountable. 
• Strong attention to detail.
• Sensitivity to confidential matters is required.

Specialized equipment or machines used in the course of the duties of the position.

• Computer literate with working knowledge of Microsoft Office, spreadsheet, fundraising databases, Raiser’s Edge, email, internet, presentation software applications, Adobe Creative Cloud, WordPress, Canva, and Slack. 

Certification or Licensing Requirements

• FCADV Competency-Based Core training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test
• Valid Florida Driver’s License, active automobile insurance and an acceptable Motor Vehicle Report. Must have two years of driving experience.
• Must be able to pass and maintain a Level II background check
• Blackbaud Raiser’s Edge Professionals Certification strongly preferred.

Physical Demands

• The responsibilities of this position require that the employee be able to talk and hear. The employee usually is required to walk, stand, sit, use hands, and reach with hands and arms. The employee may occasionally be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment for this position is that of an office atmosphere with a moderate noise level. 
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Remarks:

• Must have ability to lead with confidence and minimal supervision.
• Requires good communication skills, both written and oral.
• Must have an understanding of domestic violence issues. 
• Discretion in dealing with confidential material, flexibility and tolerance for others is required.
• High ethical and professional standards, sound judgement and ability to function independently are required.
• Strong presentation skills are required. Public speaking expected.
• Occasional evening and weekend hours required.
• Will occasional be asked to provide staffing at the donation center/thrift operation.
• Must be able to work harmoniously with participants, volunteers, staff and public.
• Must have a reliable car, active auto insurance and a valid Florida driver’s license.

Behavior Expectations:

The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook,

We are…

Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.

Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.

Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.

A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.

Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.

A Safe Space. Safety leads each interaction with survivors.

Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.