Care Team Specialist

Job Description

Job Description

Location: Crocker Residential Care, Skid-Row: Downtown Los Angeles, CA

Position Purpose:  

The Care Team Specialist (CTS) at Crocker Residential plays a vital role in fostering a safe, supportive, and dignified environment for our residents in a home-like RCFE setting. Grounded in a harm reduction approach and a “do whatever it takes” mindset, the CTS serves as a compassionate, observant presence, monitoring shared spaces, upholding facility rules, and ensuring compliance with licensing standards. Through proactive relationship building, trauma-informed engagement, and non-violent conflict de-escalation, the CTS helps maintain a respectful and stable community. Responsibilities include maintaining accurate sign-in/out logs, conducting safety checks of rooms and belongings, leading emergency preparedness drills, and documenting incidents with care and precision. 

Program Population:

The Crocker Residential Care is a licensed Residential Care Facility for the Elderly (RCFE) that provides 24/7 non-medical care and supervision to adults aged 60 and older who live with chronic health conditions. Our program offers a home-like environment with assistance in activities of daily living (ADLs), medication reminders, and a focus on social engagement and independence. 

Principal Responsibilities:

1. Establish a positive rapport with participants, providing a safe and supportive environment.
2. Apply harm reduction and trauma-informed care principles in all interactions.
3. Monitor common areas and building perimeter to ensure participant safety and security.
4. Provide crisis intervention and de-escalation support using nonviolent techniques.
5. Consistently monitor and enforce the facility’s House Rules and ensure ongoing compliance with all licensing regulations required for Crocker’s operation as a licensed RCFE.
6. Maintain sign-in/out logs for participants and visitors at the front desk.
7. Conduct belongings searches and room checks as needed to uphold safety protocols.
8. Serve as floor lead during fire drills, evacuations, and emergency situations.
9. Complete detailed reports on incidents, participant concerns, and program operations.
10. Assist with participant intake, engagement, and connection to supportive services.
11. Facilitate communication between participants and care team members.
12. Respond to participant concerns with empathy, de-escalation strategies, and problem-solving techniques.
13. Ensure program areas remain clean, organized, and welcoming.
14. Collaborate with emergency responders, behavioral health teams, and harm reduction specialists as needed.
15. Maintain strict confidentiality and adhere to all organizational policies.
16. Utilize AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles in all participant and team interactions.
17. Other duties as assigned.

Physical Demands:

1. Stand or walk for extended periods on various surfaces (tile, concrete, carpet).
2. Climb stairs, ramps, or ladders as needed.
3. Kneel, squat, bend, and run if necessary.
4. Lift or carry up to 50- 70 lbs. occasionally.
5. Use hands, arms, and fingers for reaching, handling, and grasping objects.

Requirements:

1. High school diploma or equivalent 
2. Experience working with individuals experiencing homelessness.
3. Strong communication skills, particularly in de-escalation and crisis intervention.
4. Ability to work with individuals actively using substances in a nonjudgmental, harm reduction-focused manner.
5. Ability to work in a non-traditional clinical setting (e.g., outdoor park-lets, drop-in spaces).
6. Demonstrated knowledge of harm reduction, trauma-informed care, and housing-first principles.
7. Proficiency in basic computer skills (email, data entry, Microsoft Word/Excel).
8. Ability to work flexible hours, including evenings and weekends.
9. Bilingual (English/Spanish) preferred.

Additional Requirements:

Applicants should be aware that Crocker Residential is a pet-friendly environment. On occasion, employees may be working around friendly pets. Applicants should have no severe allergies to or significant fear of dogs.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.