Case Manager

Job Summary

This position is located in the District of Columbia (DC), Department of Human Services (DHS), Family Services Administration (FSA) as part of the Families Division. The Case Manager is responsible for assessing households to determine eligibility for homeless services and connecting them to appropriate resources within the Continuum of Care (CoC) and, when necessary, outside of the District.

The incumbent is responsible for providing case coordination services to clients within DHS' programs. Incumbent is also responsible for coordinating, monitoring, and tracking the efficacy of all services provided to the client to ensure program goals are met.

About DHS

The mission of the District of Columbia Department of Human Services (DHS) is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services.

Duties and Responsibilities

Serves as the case manager and service coordinator for assigned clients. Facilitates and ensures collaboration amongst all agencies, providers, and individuals connected (and/or providing services) to assigned clients to ensure effective communication and appropriate overall coordination of care. Provides needed crisis intervention services for identified clients within DHS' programs as assigned. Works collaboratively with DHS staff, clients, and involved agencies, providers, and individuals to conduct assessment and develop service plans that will result in the mitigation of barriers, address client needs, and promote self-sufficiency.

Provides feedback to the senior level DHS staff regarding the efficacy of services provided. Completes all required case notes, service plans, documents, files, and assigned reports related to clients/case activity. Works collaboratively with DHS staff to ensure maximum effectiveness and efficiency of program operation and attainment of program performance goals.

Qualifications and Education

Degree: behavioral or social science; or related disciplines appropriate to the position.

OR

Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR

Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

AND

Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licenses and Certifications

None.

Working Conditions /Environment

The work is performed primarily in the community with clients in setting that include residential home/apartments, community centers, schools, service agencies and court facilities. Work is also performed in an office setting.

Other Significant Facts

Tour of Duty: Monday Friday; 8:15am-4:45pm (1 Telework Day)

• Tour of duty hours will vary to align with the households. '
• The work is primarily performed in the normal office setting.

Pay Plan, Series and Grade: CS-0101-11

Promotional Potential: None

Duration of Appointment: Permanent Career Service

Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.

Position Designation: This position has been designated as Protection Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:

• Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
• Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
• Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
• Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.

Residency Preference: When claiming residency preference, you are required and must agree in writing to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona fide Districts residency for the seven-year (7 year) period will result in forfeiture of employment.

EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.