Medical Assistant I - Behavioral Health Unit

Medical Assistant I

Unit - Behavioral Health Unit

Location - New Port Richey

The Medical Assistant I is responsible for providing quality patient care in a team-based environment while assisting in all aspects of medical practice under direct supervision of a clinician to prepare and assist Premier Community HealthCare Group (PCHG) providers for patient visits. This role will partner with providers and office support to provide best-in-class experience and care to our patients.

Essential Duties and Responsibilities:

• Facilitate patient visits and ensure patients are assisted in a timely manner and maintain high patient satisfaction.
• Clerical duties may include, but are not limited to, sending or receiving patient medical records; authorizations; obtaining lab/X-ray reports, hospital/specialists' consultation notes, completing forms and requisitions as needed
• Lab duties may include, but are not limited to, collecting blood, tissue or other laboratory specimens, logging the specimens, and preparing them for testing
• Rooming and wrap-up duties may include, but are not limited to, recording medical information/history, taking vital signs/measurements, maintaining exam rooms, cleaning and sterilizing reusable instruments
• Medication management duties may include, but are not limited to, medication administration, completing logbooks, and medication storage management.
• Procedural duties may include, but are not limited to, EKG, spot vision, OAE test, etc.
• Perform all duties according to policies and procedures set forth by PCHG while representing PCHG's mission through behavior, language, and actions.
• Know peers within clinic and know where to find resources to perform duties. Reach out to Clinical Lead, Director of Nursing, Director of Risk & Compliance, and training department as needed.
• Perform only those functions for which Care Team Member is educationally prepared.
• Obtain proper competencies and strive to obtain further competencies such as lab draws, vaccine administration, and protocol-based medication refills. As competencies become proficient, the ability to provide appropriate coverage among multiple departments will be expected.
• Provide mentoring for new Care Team Members when requested.
• Ensure confidentiality and HIPAA compliance at all times.
• Keep other care team members informed when situations occur that disrupt timely patient flow through site.
• Contribute to community give back initiatives and be an advocate for Premier's mission
• Adhere to patient care needs and the core values of Premier Community HealthCare to provide best-in-class patient experience.
• Work towards attaining department goals and drive Quality Improvement / Quality Assurance (QI/QA).

Other duties as assigned.

Knowledge, Skills and Abilities:

• Basic understanding of medical terminology and documentation.
• Knowledge and ability to perform patient care duties as assigned.
• Ability to work flexible hours.
• Ability to use basic mathematical skills.
• Able to perform repetitive tasks.
• Maintains a professional relationship and positive attitude with co-workers, patients, the entire organization, and the public.
• Maintains the highest professional work ethics.
• Displays enthusiasm toward the work, mission, and vision of the organization.
• Exceptional customer service skills and demonstrating empathy and compassion to a diverse patient population.
• Ability to communicate effectively, verbally and in writing with multiple levels within the organization.
• Excellent grammar, spelling and interpersonal skills.
• Exhibits honesty and ethical conduct, maintaining confidentiality and upholding Premier Community HealthCare's values in all interactions.

Qualifications:

• High School Diploma or GED
• Proof of graduation from an accredited Medical Assisting program within the State of Florida
• Current Basic Life Support (BLS) certification
• One year of experience in a medical clinic setting preferred
• Obtain and maintain Epic certification/annual compliance training throughout employment.
• Obtain and maintain Annual Skills Competencies.

Working conditions and physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally.
2. Ability to sit for long periods of time.
3. Travel to various health centers to provide coverage and support
4. Direct exposure to computer screen.
5. May be exposed to contagious/infectious diseases.

Background Screening Requirement: This position requires a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.