Program Manager, Quality Assurance - Contact Center

DC Government

DC Government in Washington, DC seeks a Program Manager to oversee the Agency's Quality Control Department, leading QA analysts and coordinating with Call Center leadership. The role ensures QA monitoring, timely feedback, and follow-up with agents and their managers. The ideal candidate will have supervisory experience, program management capabilities, and a background in call center quality assurance, reporting to the Call Center Operations Manager. In-person work is expected.

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