Customer Care Representative
Virtual Vocations Inc
Dedicated to making a positive difference, the full-time National Customer Care Representative will support donor inquiries and scheduling through various communication channels, contributing to Vitalant's life-saving mission in a remote work environment. Key responsibilities Investigate, diagnose, and troubleshoot donor inquiries, providing timely solutions while adhering to response guidelines Cultivate lasting relationships with donors through interactive communication channels, including website, chat, text, email, and phone Identify and escalate recurring system issues to the leadership team, while assisting with donor scheduling and monitoring customer feedback Required qualifications High school diploma or GED Proficient computer skills Two years of customer service experience required One year of technical customer service support preferred One year of text, chat, or social media customer support preferred
Vacancy posted 14 hours ago
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