IT Infrastructure Manager

Job Description

Job Description

Company Summary:

For over 60 years, MeriCal has been at the forefront of innovation in the dietary supplement industry, delivering custom manufacturing and packaging solutions with passion and precision. With state-of-the-art facilities in Southern California and Ogden, UT, we transform ideas into high-quality products—from research and development to the finished products. Our team, with over 30 years of combined experience, is dedicated to crafting exceptional gummies, probiotics, tablets, capsules, chewables, and powders using clinically backed ingredients. At MeriCal, we don’t just meet expectations—we exceed them, every time. Join us and be part of a dynamic, forward-thinking team shaping the future of nutrition!

The Opportunity:

The IT Infrastructure Manager is responsible for the management, coordination, and oversight of MeriCal's infrastructure environment, including network, cloud, server, endpoint, telecommunications, cybersecurity, and business continuity services.

This position serves as the primary liaison between MeriCal and its third-party Managed Service Provider (MSP), ensuring infrastructure services are delivered in accordance with business requirements, service level expectations, and organizational priorities.

The IT Infrastructure Manager will coordinate infrastructure-related projects and activities, support technology procurement efforts, oversee vendor relationships, and assist in the planning and scheduling of network, infrastructure, cybersecurity, and business continuity initiatives. The role works closely with business leaders, external technology providers, and MeriCal's third-party procurement team to ensure technology investments support operational objectives and future growth.

What You’ll Do:

Environment Overview  

• Approximately 300 users across multiple platforms.
• Manufacturing, warehouse, laboratory, and corporate operations.
• Hybrid cloud and on-premises infrastructure environment.
• Microsoft 365 and Azure ecosystem.
• Third-party Managed Service Provider support model.
• Regulated manufacturing environment.
• Enterprise application supporting manufacturing, quality, supply chain, customer service, and finance functions.

Infrastructure Operations & Service Delivery 

• Oversee day-to-day infrastructure operations supporting business and manufacturing activities.
• Monitor infrastructure performance, availability, reliability, and service quality.
• Coordinate resolution of infrastructure-related incidents, outages, and escalations.
• Ensure infrastructure services support business continuity and operational objectives.
• Review service metrics and identify opportunities for operational improvement.
• Maintain awareness of infrastructure risks and recommend corrective actions as necessary.

Managed Service Provider Oversight 

• Serve as the primary relationship manager for MeriCal's Managed Service Provider.
• Conduct regular operational and service review meetings.