Operations Specialist, Jr.

Junior Operations Specialist

Rackner | College Park, MD (Hybrid) | Full-Time

The Role

Rackner is hiring a Junior Operations Specialist to support internal operations as we continue to grow.

This is a hands-on, hybrid role with a strong emphasis on consistent in-person support. You'll help keep day-to-day operations running smoothly-supporting office coordination, onboarding logistics, and core operational processes.

You'll work closely with the operations team on a set of recurring responsibilities, along with additional support tasks based on team needs. This role offers exposure to how a growing company operates behind the scenes and is well-suited for someone who is organized, dependable, and follows through.

What You'll Do

You'll support a range of operational tasks across the business:

Office Operations

• Manage incoming and outgoing mail and deliveries
• Support day-to-day office coordination and organization
• Help ensure the office remains functional and well-maintained

IT Equipment & Logistics

• Ship laptops and equipment to new hires
• Coordinate returns from offboarding employees
• Track inventory and maintain accurate records

Onboarding Support

• Help prepare new hires for day one (equipment, access, coordination)
• Support onboarding checklists and internal tracking

Client Reporting Support

• Assist with Monthly Status Reports (MSRs) across contracts
• Format documents, collect inputs, and ensure accuracy

Intern / Fellowship Program Support

• Help coordinate the Rackner Fellowship (internship) program
• Support scheduling and day-to-day logistics

Operations & Administrative Support

• Execute tasks from the Operations Board in Monday.com
• Assist with invoicing support and basic data tracking
• Help maintain internal documentation and file organization
• Support occasional event logistics and travel coordination

Marketing Support (Light)

• Assist with drafting and scheduling LinkedIn posts or blog content as needed

What Success Looks Like

• Work is completed accurately and on time without frequent follow-up
• Office coordination, onboarding, and equipment logistics run smoothly
• Client-facing documents are clear and well-formatted
• Operational tasks stay organized and on track
• Issues are identified early and communicated clearly

What We're Looking For

• Experience in operations, administration, coordination, or similar hands-on roles (including school, internships, or transferable experience)
• Strong organization and attention to detail
• Comfortable supporting in-person operational tasks when needed
• Able to manage assigned responsibilities and follow through reliably
• Able to clearly communicate and format information in documents and email
• Familiarity with Google Workspace (Docs, Sheets, Drive)

Nice to Have

• Exposure to federal contracting or regulated environments
• Experience with tools like Monday.com (or similar)
• Experience with onboarding logistics or equipment tracking
• Familiarity with invoicing or basic financial processes
• Experience in structured or process-driven environments (e.g., military, logistics, operations support)

Work Environment

• Hybrid role based in College Park, MD
• Expectation of regular in-office presence (at least 1-2 days per week, often more depending on operational needs)
• Some responsibilities require consistent in-person support, such as handling mail, coordinating equipment, and supporting on-site activities
• As the team and office presence grow, in-office needs may evolve over time

Who This Role Is a Good Fit For

• Someone who wants exposure to how operations work inside a growing company
• Someone who prefers structured, tangible work with clear ownership
• Someone who is reliable and comfortable supporting both in-office and remote tasks

Who This Role May Not Be a Fit For

• Candidates looking for a fully remote role
• Candidates focused on strategy, program management, or leadership positions
• Candidates who are not available for consistent in-person support

Who We Are

Rackner is a software consultancy that builds cloud-native systems for startups, enterprises, and the public sector.

We focus on solving complex, real-world problems across:

• Distributed systems
• DevSecOps
• AI/ML
• Cloud-native architecture

Our work is outcome-driven and mission-aligned-we prioritize delivering real capability over producing documentation or code for its own sake.

You'll support the internal operations that enable our teams to deliver-handling the coordination, logistics, and processes that keep the business running.
Benefits

• 401(k) with 100% match up to 6%
• Comprehensive medical, dental, vision, life, and disability coverage
• Generous PTO and paid holidays
• Weekly pay schedule
• Home-office equipment plan and remote work support
• Fitness and wellness reimbursement
• Company-supported certifications
• Clear advancement tracks and future leadership opportunities

Rackner invests in employee development and covers the cost of certifications aligned with your role and our technology focus.