Outreach Case Manager in Chico, CA

O2 Employment Services is working with a local non-profit organization to find an Outreach Case Manager. This is a full-time position located in Chico, CA.

Outreach Case Manager - Compensation & Benefits

• • $22.00 - $26.00 per hour, depending on experience
• • Full-time position
• • Vision, dental, and medical insurance offered through O2 Employment Services
• • Opportunity to work in a meaningful, community-focused role helping underserved populations throughout the North State

Outreach Case Manager - Qualifications

• High school diploma or equivalent required
• Associate's degree in Social Work, Human Services, or related field preferred
• Previous experience in community services, case management, outreach, housing navigation, or related field preferred
• Familiarity with HIPAA, Title 42, billing processes, and documentation standards preferred
• Strong interpersonal and communication skills
• Excellent organizational and time-management abilities
• Proficient with Microsoft Office and client management software
• Ability to work effectively with diverse populations in challenging environments
• Must have a clean DMV record and be insurable through company auto insurance provider
• Ability to maintain professionalism and composure in high-stress situations

Outreach Case Manager - Responsibilities

• Conduct client intake interviews to determine eligibility for ECM and Community Support services
• Assist clients with enrollment paperwork and provide education regarding available programs and services
• Maintain accurate client documentation and ensure compliance with HIPAA and confidentiality standards
• Track client outcomes, quality performance indicators, and program effectiveness
• Participate in HMIS data entry, assessments, housing screenings, and case documentation
• Assist clients with housing navigation, applications, eligibility verification, and obtaining required documentation
• Coordinate with landlords, housing providers, healthcare systems, emergency personnel, and community organizations
• Conduct outreach in rural, urban, and encampment settings to engage underserved populations
• Build rapport with clients using trauma-informed care principles
• Support clients experiencing housing instability, substance use disorders, mental health crises, and other barriers to care
• Attend meetings and collaborate with internal departments and external agencies to support coordinated care efforts
• Respond appropriately to crisis situations while maintaining professional boundaries and safety protocols
• Other duties as assigned

Outreach Case Manager - Work Environment

• Extensive field-based work and community outreach
• Outdoor work in varying weather and environmental conditions
• Frequent interaction with individuals experiencing homelessness, mental health conditions, substance use disorders, and crisis situations
• Collaboration with healthcare providers, emergency response personnel, housing providers, and community partners

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.