Warehouse & Quality Assurance Associate

Job Description

Job Description

About Modern Matter

Modern Matter is a Virginia Beach-based designer and manufacturer of luxury decorative and architectural hardware. We collaborate with leading designers to create distinctive products using solid brass, natural stone, gemstones, and other premium materials.

Because our customers expect an exceptional product, accuracy and attention to detail are important at every stage—from receiving and inspecting materials to assembling, packing, and shipping completed orders.

We are looking for a dependable, detail-oriented Warehouse & Quality Assurance Associate to join our Operations team and grow with the company.

About the Position

This is a hands-on role combining warehouse operations, order fulfillment, product assembly, inventory management, and quality assurance.

You will inspect incoming materials and finished products, organize inventory, assemble hardware components, and prepare customer orders for shipment. You will also help ensure that every product meets Modern Matter’s established quality standards before it reaches the customer.

Previous experience with brass, gemstones, or decorative hardware is not required. We will provide training on our products, processes, and quality guidelines.

Responsibilities

• Receive, inspect, organize, and store incoming products and materials
• Inspect brass hardware for scratches, finish inconsistencies, machining issues, and other defects
• Examine gemstones, natural stone, and decorative components
• Compare products with approved samples, quality guides, and established standards
• Assemble hardware kits and product components
• Pick and pack customer orders accurately and carefully
• Perform final quality checks before orders are shipped
• Verify products, finishes, components, quantities, and order details
• Separate and document products that do not meet quality standards
• Perform cycle counts and help maintain accurate inventory
• Identify and communicate product, inventory, or operational concerns
• Recognize recurring quality issues that may indicate a larger problem
• Keep warehouse and inventory areas clean, safe, and organized
• Safely operate pallet jacks, hand trucks, and other warehouse equipment
• Assist teammates and other areas of Operations as priorities change
• Follow established safety, warehouse, and quality procedures

What We’re Looking For

The ideal candidate is:

• Reliable, punctual, and ready to contribute each day
• Familiar with warehouse management systems (WMS)
• Computer literate and comfortable using digital systems to manage inventory, orders, and related records
• Detail-oriented and able to identify differences in finish, color, texture, alignment, or appearance
• Comfortable inspecting multiple similar products while maintaining focus
• Organized and committed to completing work accurately
• Able to follow established standards and make sound judgment calls after training
• Willing to ask questions or request a second opinion when needed
• Productive without constant supervision
• Comfortable working with physical products in a warehouse environment
• Open to learning new processes and receiving feedback
• Respectful, professional, and cooperative
• Willing to help outside of their usual responsibilities when priorities shift
• Interested in stability and becoming a long-term member of the team

Previous experience in warehouse operations, quality assurance, manufacturing, product inspection, fulfillment, inventory, assembly, shipping and receiving, jewelry, hardware, home goods, automotive parts, or another hands-on product environment is preferred but not required.

Forklift or other warehouse equipment experience is a plus.

Our Approach to Quality and Teamwork

Quality assurance and warehouse operations work closely together. We expect team members to communicate clearly and respectfully, take responsibility for their work, and address concerns with a focus on solutions rather than blame.

The right candidate will take pride in catching problems before they reach the customer while also contributing to a cooperative and productive workplace.

Schedule and Benefits

Schedule: Monday–Friday, 8:30 AM–5:00 PM No regular nights or weekends

Benefits include:

• Health insurance
• Paid time off
• 401(k) with company matching
• Employee discount
• Opportunities for advancement and additional responsibility

If you are dependable, enjoy hands-on work, and take pride in accuracy and product quality, we encourage you to apply and join the Modern Matter Operations team.

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person