Job Page
Arizona Department of Health Services
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE !
Customer Service Unit Supervisor
Job Location:
Address: Motor Vehicle Division
130 W. Duval Mine Rd Ste 150
Green Valley, AZ 85614
Posting Details:
Salary: $43,099.06 Grade: 18 Closing Date: 08/13/2026
Job Summary:
To provide direct supervision to the Customer Service Representatives (CSRs) assigned to an MVD Field Office providing various services including driver license (DL) service, title & registration (T&R) service, voter registration, ignition interlock, organ donor, Selective Service registration, authorized presence and fraudulent document identification. Resolution of day to day operational and customer service issues; application of applicable statutes, policies and procedures; adjustment of staff and other resources to meet the needs of the office; assignment of staff to training, rotational assignments, etc. Initiate personnel disciplinary actions; requiring clearance from higher level management: progressive disciplinary actions, responses to "delegation letters" from MVD Director's Office, contacts with the media, State contract disputes. This position may be required to drive a state-owned or personal vehicle in the course and scope of state business. Job Duties:
Supervise the activities of the CSRs in providing both vehicle title and registration and driver license services; provide training and work direction, ensure appropriate staffing and office coverage, document and review performance appraisals, administer discipline, approve leave requests and employee time entry; initiate personnel actions. Oversee day to day operations at MVD using technologies implemented, and Central Processing Unit (CPU). Handle the more difficult customer service situations elevated by subordinates. Prepare and submit reports related to customer service activities and office production levels. Participate in task teams and special projects. Complete daily, monthly, and quarterly audits per the Governor's Audit. Knowledge, Skills & Abilities (KSAs):
Knowledge of:
- Division and Program goals and objectives.
- Personnel management, public relations, customer relations, problem solving, interpersonal relations and motivational principles, processes and practices.
- Applicable laws, rules, regulations, policies and procedures to approve or reject identity documents from foreign applicants for a DL & ID credentials. Skill in:
- Oral and written communication.
- Customer and public relations.
- Conflict and issue resolution.
- Personnel management and development skills.
- Use of personal computers and the software used by the MVD Customer Service Program to include Google Workspace. Ability to:
- Respond to and resolve daily operational and customer service issues
- Apply accurate statutes, policies and procedures.
- Coordinate work schedules, adjusting resources as necessary, and coordinate training activities.
- Administer disciplinary action as approved/authorized.
- Produce correspondence; respond to media contacts as authorized; and respond to contract concerns/disputes in coordination with Procurement management. Selective Preference(s):
2 years experience in Arizona State Service as a CSR or 4 years exp in a high visibility public contact setting in a regulatory or public service environment one year of which must have been in a supervisory capacity.
A Bachelor's degree in Business or Public Administration or related field will substitute for 2 years of the required work experience. Any combination of training and experience that meet the KSAs. Pre-Employment Requirements:
This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). Background check required.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us:
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at View email address on click.appcast.io or phone call at View phone number on click.appcast.io option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling View phone number on click.appcast.io option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Customer Service Unit Supervisor
Job Location:
Address: Motor Vehicle Division
130 W. Duval Mine Rd Ste 150
Green Valley, AZ 85614
Posting Details:
Salary: $43,099.06 Grade: 18 Closing Date: 08/13/2026
Job Summary:
To provide direct supervision to the Customer Service Representatives (CSRs) assigned to an MVD Field Office providing various services including driver license (DL) service, title & registration (T&R) service, voter registration, ignition interlock, organ donor, Selective Service registration, authorized presence and fraudulent document identification. Resolution of day to day operational and customer service issues; application of applicable statutes, policies and procedures; adjustment of staff and other resources to meet the needs of the office; assignment of staff to training, rotational assignments, etc. Initiate personnel disciplinary actions; requiring clearance from higher level management: progressive disciplinary actions, responses to "delegation letters" from MVD Director's Office, contacts with the media, State contract disputes. This position may be required to drive a state-owned or personal vehicle in the course and scope of state business. Job Duties:
Supervise the activities of the CSRs in providing both vehicle title and registration and driver license services; provide training and work direction, ensure appropriate staffing and office coverage, document and review performance appraisals, administer discipline, approve leave requests and employee time entry; initiate personnel actions. Oversee day to day operations at MVD using technologies implemented, and Central Processing Unit (CPU). Handle the more difficult customer service situations elevated by subordinates. Prepare and submit reports related to customer service activities and office production levels. Participate in task teams and special projects. Complete daily, monthly, and quarterly audits per the Governor's Audit. Knowledge, Skills & Abilities (KSAs):
Knowledge of:
- Division and Program goals and objectives.
- Personnel management, public relations, customer relations, problem solving, interpersonal relations and motivational principles, processes and practices.
- Applicable laws, rules, regulations, policies and procedures to approve or reject identity documents from foreign applicants for a DL & ID credentials. Skill in:
- Oral and written communication.
- Customer and public relations.
- Conflict and issue resolution.
- Personnel management and development skills.
- Use of personal computers and the software used by the MVD Customer Service Program to include Google Workspace. Ability to:
- Respond to and resolve daily operational and customer service issues
- Apply accurate statutes, policies and procedures.
- Coordinate work schedules, adjusting resources as necessary, and coordinate training activities.
- Administer disciplinary action as approved/authorized.
- Produce correspondence; respond to media contacts as authorized; and respond to contract concerns/disputes in coordination with Procurement management. Selective Preference(s):
2 years experience in Arizona State Service as a CSR or 4 years exp in a high visibility public contact setting in a regulatory or public service environment one year of which must have been in a supervisory capacity.
A Bachelor's degree in Business or Public Administration or related field will substitute for 2 years of the required work experience. Any combination of training and experience that meet the KSAs. Pre-Employment Requirements:
This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). Background check required.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us:
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at View email address on click.appcast.io or phone call at View phone number on click.appcast.io option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling View phone number on click.appcast.io option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Vacancy posted 22 hours ago
Similar jobs that could be interesting for youBased on the Job Page in Green Valley, AZ vacancy
$130k
...personalized, in house therapy they provide. How to Apply: Submit your application through this posting or the Interim HealthCare Careers page, Applications will be reviewed on a rolling basis until the position is filled. Application Deadline: September 30, 2026...SuggestedWeekly payFull timeInterim roleRelocation packageFlexible hours$130k
...by federal, state, or local laws. How to Apply: Submit your application through this posting or the Interim HealthCare Careers page, Applications will be reviewed on a rolling basis until the position is filled. Application Deadline: Accepting...SuggestedWeekly payFull timeInterim roleLocal areaFlexible hours$65 - $90 per hour
...federal, state, or local laws. How to Apply: Submit your application through this posting or the Interim HealthCare Careers page, Applications will be reviewed on a rolling basis until the position is filled. Application Deadline: Accepting applications until...SuggestedWeekly payFull timePart timeInterim roleLocal areaWork from homeRelocation packageFlexible hours$98k - $172k
...payment required to apply or be considered for a position. If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart! #LI-TT5 At Walmart, we offer competitive pay as well as...SuggestedFull timeTemporary workPart timeWalmart
Green Valley, AZ19 hours ago$15.5 - $28.5 per hour
...employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page ( Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club...SuggestedHourly payMinimum wageFull timeTemporary workPart timeShift workWalmart
Green Valley, AZ2 days ago$16 - $19 per hour
...located at 170 N. La Canada Drive, Suite 40, Green Valley, AZ 85614 . Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page. For job related questions please call the franchise office at 520.770.8660....Hourly payWork at officeFlexible hoursShift workNight shiftDay shiftHome Instead Senior Care
Green Valley, AZ4 days ago$10k
...the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest , select Border Patrol Agent, then complete the pre-screening questions. You’ll then receive a link...Full timeWork experience placementImmediate startRelocationNight shiftCustoms and Border Protection
Green Valley, AZ2 days ago$85 - $95 per hour
...federal, state, or local laws. How to Apply: Submit your application through this posting or the Interim HealthCare Careers page, Applications will be reviewed on a rolling basis until the position is filled. Application Deadline: Accepting applications until...Weekly payFull timeInterim roleCurrently hiringLocal areaWork from homeRelocation packageFlexible hours- ...perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting...Contract workFor contractorsWork at officeImmediate start
Ledcor
Sahuarita, AZ3 days ago $10k
...at the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest , select Border Patrol Agent, and then complete the pre-screening questions. You’ll then receive a...Full timeLocal areaImmediate startRelocationNight shiftCustoms and Border Protection
Amado, AZ1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Job Page. Be the first to apply!
