Customer Service Representative

Customer Service Representative | 7:00AM – 4:00PM | Monday – Friday | $20.00/hr A local manufacturer of corrugated packaging materials, part of company which operates ten facilities across five states, has a need for a Customer Service Representative . This person will provide information to customers regarding product inquiries, services, and the status of orders and projects. Qualifications - Customer Service Representative Experience in customer service Intermediate to advanced computer knowledge Software skills in MS Excel, Outlook, and Word Ability to calculate and apply basic mathematic concepts Proven ability to work in a team environment Strong interpersonal and communication skills Responsibilities - Customer Service Representative Answer customer inquiries concerning products, services, and order status Obtain customer expectations and react effectively Process incoming calls for freight pickup Track scheduled freight deliveriesInteract with production and other business units regarding customer needs Assist in determining the cause of customer complaints and implementing corrective action Provide effective communication between company and customer Maintain vendor managed inventory programs Create, maintain and publish reports required internally and externally #J-18808-Ljbffr Express Employment Professionals - Cincinnati East