Shop Manager

Store Manager

The Store Manager is responsible for ensuring that team members are following company policies and procedures, which are designed to enable fast oil changes and positive customer experiences. It is vital that every customer leaves with a smile, which is why taking care of the customer is the Store Managers top priority. The Store Manager's primary goal is growing the store location by increasing car counts and building fleet business, an inevitable outcome if the Store Manager properly teaches and enforces company policies and procedures.

This position also comes with additional, future opportunities. It is one of the first managerial positions with K&M Development, LLC, which will soon be opening a handful of Take 5 Oil Change stores in South & North Dakota. Assistance from ownership will occur daily, and high performers will be recognized accordingly. K&M Development, LLCs culture provides continuous learning and growth opportunities to those who demonstrate the ambition to progress and elevate others around them.

Good to Know Before You Start!

• Be prepared for early hours
• Shop Managers are the first line of defense for customer service
• Must be adaptive to change
• Basic computer skills are needed
• Must maneuver in and out of a shallow 3 deep pit used to position yourself safely under cars
• You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
• You may need to work in hot/cold weather conditions
• Always be alert and aware of your surroundings
• Must be able to lift up to fifty (50) pounds

What does a Shop Manager (SM) do?

• Recruiting, Interviewing, Onboarding
• Responsible for motivating the team, holding the team accountable, and making personnel decisions
• Check in with customers before they leave the shop to make sure they had a great experience
• Ensure crew actively provides excellent customer experience
• Control inventory: Conduct End of Period (EOP) and End of Year (EOY) inventory
• Place product orders
• Understand the shops financials to drive results and beat budget
• Conduct quarterly employee evaluations
• Submit payroll
• Create crew schedule
• Support technicians with their duties

Benefits:

• Employee discount
• Health insurance
• Paid time off/ Holiday
• Referral program

Job Type: Full-time

Shift: Day shift

Ability to commute/relocate: Sioux Falls, SD 57103: Reliably commute or planning to relocate before starting work (Required)

Experience: Customer service: 1 year (Preferred)

Work Location: In person