Dispatch Supervisor

Job Description

Job Description

About Us

From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly.We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you’ll feel at home here.

About the Job

As Dispatch Supervisor, you'll support the Dispatch Department and lead a team of drivers who keep our events running on time. You'll make sure product is loaded and unloaded correctly, keep drivers on track, and be the steady hand that keeps deliveries moving even when the day gets unpredictable.

What You'll Do

• Support the Dispatch Manager across drivers, routes, vehicle utilization, and maintenance
• Communicate delays and route changes proactively
• Stay in constant contact with drivers, including dispatching emergency response when needed
• Maintain and review billing and operations records; catch errors and compliance issues early
• Evaluate dispatch and distribution performance, and recommend improvements to shift, department, and facility operations
• Ensure product handling and delivery practices consistently meet customer expectations and business goals
• Champion a culture of safety and accountability — ensuring compliance with DOT regulations, company policy, and operational standards
• Lead daily briefings and set the priorities for the shift

What You BringRequired

• 3+ years in dispatch, logistics, transportation, or event operations
• 1+ years of supervisory/leadership experience. 
• Strong supervisory and leadership skills, with the ability to lead a team of diverse personalities.
• Solid knowledge of routing, fleet management, and scheduling
• Valid driver's license
• Experience with dispatch, GPS tracking, or transportation management software
• Excellent interpersonal, customer service, and communication skills, written and verbal
• Sharp organizational skills and attention to detail
• Strong time management, with a track record of hitting deadlines under pressure
• Analytical, efficient, and accurate even when things get busy
• General computer proficiency, including Microsoft Office
• Working knowledge of OSHA requirements and safety best practices
• Able to stand for extended periods and sit/work at a computer for up to 4 hours per shift
• Able to lift up to 50 lbs and move around the facility on uneven surfaces
• Comfortable in hot/cold climates and varying noise conditions

Nice to Have 

• Bilingual English and Spanish communication skills
• Experience in logistics, freight, or the events/production industry.

What Makes Us SpecialCompensation and Benefits

• Competitive pay: $72,000 - $76,000 + monthly bonus
• Paid time off and company holidays 
• Comprehensive benefits package including: 
  • Medical, Dental, and Vision Insurance 
  • Company-Paid Basic Life and AD&D Insurance 
  • Short-Term and Long-Term Disability 
  • Telehealth and Wellness programs 
  • Flexible Spending Accounts (FSAs) 
  • Employee Assistance Program 
  • 401(k) with employer matching 

Our Culture & Work

• A team that has your back: We work across sales, warehouse, logistics, and operations to make every event successful. When challenges come up, our teams step in and support each other. 
• Work that creates real moments: Every event represents something meaningful—a wedding, a celebration, a milestone, or a major gathering. Our work helps create experiences people remember for years. 
• Pride in craft and reliability: We deliver consistently and professionally. Our team cares about the details, the quality of our products, and the experience we provide. 
• Opportunities to grow: As we continue to expand, we invest in development, training, and career growth across roles, departments, and locations. 
• Innovation and creativity: We encourage fresh ideas and empower our teams to find new ways to deliver exceptional events. 
• Fun with impact: We work hard, support each other, and take pride in being part of something meaningful.