Technical Writer 2

Technical Writer 2Austin, Texas, United StatesJob DescriptionThe Technical Writer will be responsible for:Developing and maintaining user and technical documentation and project process documentation for Application Teams.Understanding the users view of applications and/or technology and can put procedures in a logical sequence.Providing expertise on technical concepts of applications and/or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications.Drafting technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.May be responsible for coordinating the display of graphics and the production of the document.Additional job details and special considerationsPerforms highly advanced (senior-level) technical writing under the director of the Section Director.Coordinates the review, evaluation, composition, organization, and editing of technical documents, materials, and reports.Participates in business analysis, process planning, and agency policy and procedure development and implementation.Coordinates projects and teams' activities to achieve Section goals and objectives. Studies and analyzes operations and issues and prepares reports of findings and recommendations in the different points of service.Prepares and assists in the preparation of administrative reports, studies, and specialized technical projects.Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services.Works with program staff in determining trends and resolving technical issues.Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.Develops procedures and workflows.Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.Attends work on a regular and predictable schedule and performs other duties as assigned.Job Duties:(30%) Conducts detailed studies and reviews, defines problems in areas such as administrative practices, workflow, and other business processes. Functions as a consultant to plan, implement and monitor effective business process improvement recommendations.(25%) Develops management/workflow reporting tools for program areas. Compile and analyze statistical information to assist management in making informed decisions.(20%) Assist with tracking the development and approval of business processes, systems, and reporting requirements. Coordinates with program and IT staff in discovery, development, and implementation of program systems.(20%) Develop workflow procedures and provide training, technical assistance, and information-sharing to program staff.(5%) Other duties as assigned: include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. The division is an active partner in response activities. Such participation may require an alternate shift pattern assignment and/or location.A successful Technical Writer will bring:Knowledge:Knowledge of business and management principles involved in business evaluation, strategic planning, resource allocation, leadership techniques, coordination of people and resources, and of project management principles and practices;Familiar with computer systems and data systems, processes, and visualization tools;Understanding of public administration and management techniques; program planning and implementation;Knowledge of project management practices, principles, and processes;Understanding of Software Development Life Cycle (SDLC) methodologies.Skills:Skilled in business, program, and system analysis;Ability to developing goals, objectives, and procedures to monitor and evaluate progress;Ability to create writing analyses, documentation, and reports;Skilled in organizing and presenting complex information to a variety of audiences verbally and in writing;Has the ability to identify problems, evaluate alternatives, and negotiate and implement solutions;Ability to translate complex technical information verbally and in writing for non-technical audiences.Ability to maintain excellent working relationships with all stakeholders to deliver multiple interdependent initiatives that span various stakeholders;Devise effective solutions to administrative and fiscal barriers and problems;Create concise, accurate reports; develop and evaluate policies and procedures;Write and revise standards and procedures;Assess and manage priorities;Communicate clearly, concisely, and effectively;Work in a team-approach collaborative environment;Apply a critical and analytical approach to problem-solving;Gather, assemble, and analyze facts;Plan, organize, schedule, and monitor completion of assigned projects;Work independently and to deliver results in an environment of broad, consultative management.Requirements:4-7 years of experience in the field or in a related area.Familiar with standard concepts, practices, and procedures within a particular field.Relies on limited experience and judgment to plan and accomplish goals.A certain degree of creativity and latitude is required.Works under limited supervision with considerable latitude for initiative and independent judgment.