Part-Time Hospitality and Retail Representative

Job Description:

The Kenwood Vineyards Hospitality and Retail team is seeking an enthusiastic and service-driven Part-Time Hospitality and Retail Representative to deliver exceptional guest experiences in the tasting room. This role reports to the Hospitality and Retail Manager and plays a key role in creating memorable visits, driving wine and retail sales, and promoting Wine Club memberships. The position requires a flexible schedule, including weekends, evenings, and some holidays. Prior hospitality or wine industry experience is preferred.

Key Responsibilities
•  Provide exceptional and engaging guest experiences, ensuring each visitor leaves with a positive impression of Kenwood Vineyards
•  Educate guests on winery history, wines, and winemaking techniques in a knowledgeable and approachable manner
•  Pour and present wines while creating a welcoming and memorable tasting experience
•  Build relationships with guests to encourage repeat visits and future sales
•  Promote and sell wine, retail merchandise, and Wine Club memberships
•  Operate POS systems, process transactions, and handle cash and daily sales reconciliation
•  Assist with setting up and executing special events, VIP tastings, and winery experiences
•  Prepare and maintain the tasting room, including menus, glassware, and marketing materials
•  Perform bar support duties such as opening wine, polishing glassware, and restocking supplies
•  Answer phones and emails as needed and assist with guest inquiries
•  Stay current on winery offerings, the wine industry, and local points of interest to enhance guest recommendations
•  Support opening and closing procedures, ensuring the tasting room is properly set up and secured
•  Collaborate with team members and assist with additional duties as assigned
Qualifications & Skills
•  Strong customer service skills with a friendly, positive, and professional demeanor
•  Ability to multitask and thrive in a fast-paced environment
•  Passion for wine and eagerness to learn and share knowledge with guests
•  Excellent verbal and interpersonal communication skills
•  Team-oriented with a collaborative attitude
•  Flexible schedule, including weekends, evenings, and some holidays
•  Bilingual skills are a plus but not required
•  Must be at least 21 years of age
Education & Requirements
•  High school diploma or equivalent required
•  RBS (Responsible Beverage Service) certification required
•  Food Handler’s Certification required
Physical Requirements
•  Ability to stand and walk for extended periods, including uneven surfaces and stairs
•  Repetitive use of hands and wrists for opening and pouring wine
•  Ability to lift 40-50 lbs. on a repetitive basis
Benefits
•  Employee Discounts
•  Paid Sick Leave

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