Benefits Program Specialist III

General Statement of Job Under general supervision, this role determines eligibility for public assistance programs and services, secures and verifies case information, and oversees complex cases. The officer coaches and clarifies policy to Benefit I & II Program Specialists and handles administrative duties for multiple benefits programs administered through the Department of Social Services. Reports to the Benefit Programs Supervisor. Essential Job Functions Review daily activities of benefit program specialists and administrative support staff, ensuring adherence to established policies and procedures. Assist in staff development and training, performance management, employee relations, prioritizing and assigning work. Process applications by collecting and analyzing data, establishing electronic files, and preparing case determinations. Identify suspected fraud cases, prepare summaries for fraud and overpayment, represent agency in hearings and appeals, and respond to state, federal and internal case review inquiries. Maintain program and policy manuals, prepare reports, and represent the agency on committees, work groups and conferences. Make service referrals within the department and to other agencies to resolve customer concerns. Perform emergency operations such as emergency shelter operations and disaster relief as needed. Carry out other duties as assigned based on supervisor’s determination. Knowledge Thorough knowledge of local, state and federal laws, ordinances, rules and regulations governing multiple benefit programs; understanding of policies, procedures and administrative requirements; knowledge of social work principles, techniques and practices; familiarity with electronic case management systems such as VaMCS, SPIDeR, VAMMIS; and ability to compile technical information into clear reports. Education & Experience Bachelor’s degree in sociology, human services or a related field. 3 to 5 years of experience in human services, benefit programs or case management work; at least one year of supervisory or lead experience. Equivalent combination of education and experience that provides the required knowledge, skills and abilities. Special Requirements Acceptable general background check including local and state criminal history and sex offender registry check; no history of child abuse or neglect complaints. Valid driver’s license with an acceptable driving record. Designation allows work on shelter duty and other emergency operations as required by the city of Portsmouth. Physical Requirements Operate automated office machines; lift up to 20 pounds occasionally. Endure sedentary work with occasional walking or standing for extended periods. Data Conception Compare and judge functional, structural or compositional characteristics of data, people or objects. Interpersonal Communications Speak and signal people to convey or exchange information; give instructions to subordinates. Language Ability Read and interpret correspondence, reports, forms, policy manuals; prepare reports and correspondence using prescribed formats; speak before groups with poise and confidence. Intelligence and Aptitude Apply logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; verbal, numerical, and spatial aptitude; motor coordination; manual dexterity; color discrimination; interpersonal temperament; and communication. All individuals are required to adhere to city policies, maintain confidentiality, exhibit professionalism, and perform all duties with integrity and accuracy. #J-18808-Ljbffr City of Portsmouth