Customer Success & Solutions Director (Enterprise)

Customer Success & Solutions Director (Enterprise)

Location: Remote (USA) - No Visa Sponsorship at this time

About the Role

We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes.

They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.

Key Responsibilities

Enterprise Leadership & Governance

• Lead Customer Success and Solutions teams supporting large, global enterprise clients
• Navigate complex organizational structures and build scalable engagement frameworks
• Establish best practices for deploying data-driven solutions across distributed teams

Executive Engagement & Value Realization

• Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives
• Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention
• Ensure all customer initiatives are tied to measurable ROI and long-term value

Technology Strategy & GTM Enablement

• Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations
• Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools
• Guide customers in optimizing end-to-end GTM processes using data and automation

Proof of Value & Team Development

• Build and mentor a team of consultative, technically strong customer-facing professionals
• Lead execution of proof-of-value initiatives that demonstrate measurable business impact
• Elevate the team from feature delivery to strategic value creation

Cross-Functional Alignment & Financial Modeling

• Partner with Sales, Product, and Customer Success to align on customer outcomes
• Develop business value frameworks that quantify the impact of solutions on customer performance
• Support strategic account planning and expansion initiatives

Success Metrics

• Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement
• Time-to-Value: Improve onboarding speed and accelerate realization of customer outcomes
• Predictability: Enhance customer health visibility and renewal forecasting accuracy
• Executive Engagement: Build trusted advisor relationships across top-tier enterprise accounts

Qualifications

Experience

• 15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting
• Proven experience working with large, complex global organizations

Business & Technical Acumen

• Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention)
• Ability to communicate complex technical concepts in business terms

Technical Expertise

• Experience with enterprise platforms, APIs, data integration, and workflow automation
• Familiarity with modern go-to-market systems and data-driven sales/marketing processes

Leadership & Communication

• Exceptional executive presence and storytelling ability
• Experience influencing senior stakeholders and leading high-performing teams

Education

• Bachelor's degree in a technical or related field preferred
• Advanced degree (e.g., MBA) or relevant certifications are a plus

Why This Role

This is an opportunity to join a fast-scaling organization at the intersection of data, AI, and enterprise go-to-market strategy—where you can directly influence how leading companies leverage technology to drive growth.