Police Records Technician

Salary: $42,248.00 - $66,455.00 Annually
Location : Police Headquarters, 111 Henley Place, Suffolk, VA
Job Type: Full Time
Job Number: 04636
Department: POLICE-ADMINISTRATIVE 40 HOUR
Opening Date: 08/13/2026
Closing Date: 8/27/2026 11:59 PM Eastern


Description
Under general supervision, performs a variety of moderately complex clerical and secretarial duties for the City Police Department. Work involves using a variety of data entry equipment in updating and processing data files. Employee is also responsible for providing the general public with copies of criminal histories, accident and offense reports, etc., and collecting payment for same; preparing routine correspondence, reports, files, labels, etc.; screening and independently handling a variety of routine inquiries by telephone and in person; and maintaining a variety of records and files. If assigned to Investigations, employee must be able to transcribe audio and video tapes into written format. Employee must exercise initiative and independent judgment in completing assignments. Employee must also exercise considerable tact and courtesy in frequent contact with the general public. Reports to the Records Management Supervisor or, if assigned to Investigations, the Investigative Captain.


To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

• Must be able to work shift work.
• Receives and responds to requests for copies of criminal histories, accident and offense reports; accepts payment for services and provides receipts.
• Answers telephone and greets visitors; receives inquiries and provides information based on detailed knowledge of department services, policies and procedures, or refers inquiries to appropriate personnel.
• Operates data entry equipment to access, review and/or process computer files such as criminal histories, stolen items, missing or wanted persons, license checks, traffic summons, arrest forms, interviews, etc.; prepares crime, accident, and cellsheet film; distributes developed and received printed photographs to Police Officers and Detectives; compares cellsheet information to photographs and attaches identifying names and numbers and files; maintains mug books.
• Researches incident base reports for case reports and cellsheet information; researches discrepancies.
• Monitors incoming messages from statewide computer system.
• Establishes and maintains a variety of files; retrieves files, folders and index cards.
• Prepares and transmits teletype messages and facsimiles, as necessary.
• Accepts payments for services; writes receipts, prepares deposits; reconciles cash receipts weekly.
• Processes chauffeur's license, parade permits, demonstration permits, solicitation permits, parking tickets, invoices, validations, and abandoned vehicles.
• May type materials from typed or handwritten copy or machine dictation, which requires use of a variety of complicated formats for preparing correspondence, reports, files, permits, labels, roll call sheets, witness lists, statements from crime victims, defendants, witnesses, and others, and manuscripts; assumes responsibility for correctness of spelling, punctuation, format and grammar; compiles paperwork and prepares records and copies.
• May type internal affairs investigations from tapes or statements.
• May order and maintain supplies for criminal investigative services and special investigative services.
• May process crime scene film to be sent to the lab for developing and records photos once developed and returned into ledger and forward to requesting officers; prepare negatives for file; research photo negatives when being requested for a subpoena of records.
• Processes and routes mail for department.
• May train new staff.
• Performs other related duties as required.

Required Qualifications
Graduation from high school including or supplemented by course work in secretarial sciences or business practices, and one to two years' experience in clerical and secretarial work ; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. If assigned to Investigations, requires previous experience or any equivalent combination of training and experience in transcription from video and/or audio tapes. Must hold Virginia Criminal Information Network (VCIN) certification or become certified within twelve (12) months of employment.


Must provide typing test result to show proof of at least 40 words per minute.

Supplemental Information

• Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
• Ability to speak and/or signal people to convey or exchange information. Includes receiving assignments, instructions and/or directions from superiors.
• Ability to read a variety of reports, correspondence, forms, etc.
• Ability to prepare correspondence, reports, forms, teletype messages, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others.
• Ability to plan work and develop procedures; to learn and/or evaluate complex information in order to make judgments and decisions. Must be able to make independent judgments in absence of supervision. Must be able to acquire knowledge of topics related to primary occupation.
• Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently using standard high school level English.
• Ability to utilize mathematical formulas. Must be able to add, subtract, multiply and divide. Must be able to utilize decimals and percentages.
• Ability to inspect items for proper length, width and shape.
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal levels of stress when confronted with persons acting under stress.
• Knowledge of grammar, spelling, punctuation and vocabulary.
• Knowledge of the programs, policies and procedures, organization and function of the City Police Department.
• Knowledge of modern office practices, procedures, equipment and standard clerical techniques.
• Knowledge of the programs utilized by the State police and has the ability to retrieve records from same.
• Skill in the operation of a computer, or electronic data-entry equipment.
• If assigned to Investigations, ability to effectively and efficiently transcribe information from video or audiotapes into typed format.
• Ability to make minor administrative decisions in accordance with laws, ordinances, regulations and departmental policies and procedures.
• Ability to maintain a variety of moderately complex records and to compile reports from such information.
• Ability to type with accuracy at the speed required by the position.
• Ability to communicate effectively in oral and written form.
• Ability to exercise independent judgment, discretion and initiative in completing assignments.
• Ability to exercise considerable tact and courtesy in frequent contact with the general public.
• Ability to establish and maintain effective working relationships as necessitated by work assignments.

Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;

Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.

Paid Time Off (PTO) Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.

Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.


Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.

Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.

Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.

Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.

Alternative Work Schedule For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
01


Do you have a high school diploma or GED and at least 1 to 2 years of experience in records management, clerical or a related field?

• Yes
• No

02


Are you available and willing to do shift work?

• Yes
• No

03


Have you ever been convicted of any of the following:• felony; • more than one domestic violence offense; • founded child abuse or neglect;• embezzlement or misappropriation of funds; or • any crimes of moral turpitude (lying, cheating, stealing) ?

• Yes
• No

04


Do you currently hold a Virginia Criminal Information Network (VCIN) Certification?

• Yes
• No

05


Are you able to provide proof of your ability to type a minimum of 40 words per minute?

• Yes
• No

06


Illegal drug involvement in any of the following: • the sale of or distribution of illegal drugs. • possession of a schedule I or II drug or any derivative thereof within the last five years (excluding marijuana). • use and/or possession of anabolic steroids within the last five years. • use of any drug classified as a hallucinogen within the last five years.

• Yes
• No

Required Question