Inside Sales / Customer Service Representative
$40k - $50kBE Group of Companies
Barens is a division of BE Power Equipment. We are a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.
Why work with us?- A competitive wage and total compensation package commensurate with experience.
- Group medical, dental & vision benefits, life insurance coverage.
- 401(k) & 401(k) matching program.
- Paid time off from work.
- Training & development opportunities.
- Strong culture to promote from within.
- Modern, well-equipped environment with excellent staff facilities.
- Regular team building & social events - we like to have fun!
- Accurately enter and process customer orders via phone, email, and online platforms
- Review orders for completeness, pricing accuracy, and product availability
- Coordinate with internal departments (shipping, accounting, etc.) to ensure timely fulfillment
- Handle inbound customer inquiries regarding products, pricing, order status, and support issues
- Resolve customer concerns promptly and professionally
- Maintain customer records and documentation within the CRM system
- Proactively contact existing customers to build relationships, address needs, and uncover new opportunities
- Follow up on quotes, backorders, and lapsed accounts to support customer retention
- Identify upsell and cross-sell opportunities and relay them to the appropriate sales rep when needed
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- 2+ years of experience in customer service, inside sales, or order entry preferred
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Comfortable with outbound calling and relationship-building
- Proficient in Microsoft Office Suite and CRM/order entry systems (e.g., Salesforce, Acumatica, NetSuite)
Vacancy posted 3 days ago
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