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Inside Sales / Customer Service Representative

$40k - $50k

BE Group of Companies

Barens is a division of BE Power Equipment. We are a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

Why work with us?

  • A competitive wage and total compensation package commensurate with experience.
  • Group medical, dental & vision benefits, life insurance coverage.
  • 401(k) & 401(k) matching program.
  • Paid time off from work.
  • Training & development opportunities.
  • Strong culture to promote from within.
  • Modern, well-equipped environment with excellent staff facilities.
  • Regular team building & social events - we like to have fun!
Key Responsibilities:

Order Entry & Processing:
  • Accurately enter and process customer orders via phone, email, and online platforms
  • Review orders for completeness, pricing accuracy, and product availability
  • Coordinate with internal departments (shipping, accounting, etc.) to ensure timely fulfillment
Customer Service:
  • Handle inbound customer inquiries regarding products, pricing, order status, and support issues
  • Resolve customer concerns promptly and professionally
  • Maintain customer records and documentation within the CRM system
Outbound Sales & Retention:
  • Proactively contact existing customers to build relationships, address needs, and uncover new opportunities
  • Follow up on quotes, backorders, and lapsed accounts to support customer retention
  • Identify upsell and cross-sell opportunities and relay them to the appropriate sales rep when needed
Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • 2+ years of experience in customer service, inside sales, or order entry preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable with outbound calling and relationship-building
  • Proficient in Microsoft Office Suite and CRM/order entry systems (e.g., Salesforce, Acumatica, NetSuite)

The pay range for this role is:

40,000 - 50,000 USD per year (Barens - PA)
Vacancy posted 3 days ago
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