Leasing Agent

Job Details Job Title: Leasing Agent Location: Syracuse, NY Job Type: Full Time, On-site Compensation and Benefits $20-22/hr + Commission/ Lease Health Insurance PTO and Holiday Pay Quarterly Leasing Bonus Overview Our apartment community is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach. As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home. Ideal Candidate Profile We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is: Humble: Open to learning and growing while supporting the team Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience. Key Responsibilities Leasing & Sales Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process Present available units and community amenities in an appealing, persuasive, and informative manner Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies Follow up with prospects via phone, email, and CRM systems to convert leads into leases Marketing & Outreach Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc. Track traffic and leasing performance using internal reporting tools Coordinate move-in logistics, welcome packages, and resident orientations Customer Service & Retention Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively Administrative & Operational Support Maintain daily knowledge of apartment availability, pricing, and lease expirations Assist with daily property and curb appeal inspections, model upkeep, and cleanliness Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time Ensure leasing office and tour paths are consistently clean, organized, and welcoming Requirements & Qualifications 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred) Previous experience in apartment leasing or residential property management strongly preferred Strong communication, presentation, and negotiation skills High energy, outgoing personality, and professional appearance Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus Excellent organization and time management skills Must be available to work weekends and flexible weekday hours as needed Ability to walk the property, show units (including upper floors), and lift up to 25 lbs High school diploma or equivalent; college coursework in business or real estate is a plus Compensation & Benefits $20-25/hr + Commissions Quarterly Bonus Pool + Year-End Performance Bonus Health & Dental Insurance Generous Paid Time Off (PTO) & Paid Holidays Career growth opportunities within a fast-growing property management company Supportive, collaborative team culture focused on excellence and resident #J-18808-Ljbffr