Senior Salesforce IT Engineer (Contract-to-Hire)

Job DescriptionJob DescriptionJob Title: Senior Salesforce IT Engineer (Contract-to-Hire)Location: Merrillville, IN (Hybrid – Tuesday, Wednesday, Thursday Onsite; Monday & Friday Remote)Duration: August 1, 2026 – February 1, 2027Conversion Opportunity: Contract-to-Hire after approximately 6–7 monthsRate: $65 – $70/hr (W2)Work Authorization: Must be authorized to work in the United States through U.S. Citizenship or Permanent Residency (Green Card). Sponsorship is not available for this position. Candidates requiring current or future visa sponsorship, including H-1B, F-1/OPT, CPT, TN, EAD requiring sponsorship, or other employment-based visa sponsorship, are not eligible.Position Overview We are seeking a Senior Salesforce IT Engineer to support the delivery of enterprise Salesforce solutions within a large-scale Customer Contact Management (CCM) transformation initiative. This role will provide technical leadership and oversight across Salesforce development, configuration, integration, testing, deployment, and operational readiness activities while partnering with internal teams and third-party implementation partners.The ideal candidate has extensive Salesforce platform expertise, strong integration experience, and a proven track record supporting complex enterprise implementations across multiple vendors and technology platforms.Required Qualifications Minimum 7 years of experience delivering Salesforce solutions in enterprise environmentsExperience overseeing Salesforce design, configuration, customization, development, and integrationsProven experience supporting complex multi-vendor Salesforce implementationsStrong knowledge of: Salesforce Sales CloudSalesforce Service CloudSalesforce Marketing CloudSalesforce Data Cloud / Data 360Salesforce Lightning PlatformApex DevelopmentExperience with MuleSoft, REST APIs, middleware platforms, and enterprise integrationsExperience with DevSecOps practices including CI/CD pipelines, automated testing, code scanning, and code quality toolsStrong understanding of Salesforce security models, role hierarchies, access controls, and compliance requirementsExperience supporting: Unit TestingSystem Integration Testing (SIT)User Acceptance Testing (UAT)Regression TestingPerformance TestingExperience utilizing Jira, qTest, Agile delivery tools, and test management platformsStrong communication, stakeholder management, and organizational skillsPreferred Qualifications Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related fieldSalesforce certifications such as: Salesforce Certified AdministratorPlatform Developer I / IISales Cloud ConsultantTechnical ArchitectOther Salesforce certificationsExperience supporting utility or energy industry transformation programsExperience integrating Salesforce with: SAPMuleSoftContact Center PlatformsEnterprise API ArchitecturesExperience with Salesforce Einstein and AI-enabled Salesforce capabilitiesUnderstanding of utility regulatory requirements and customer data privacy requirementsExperience with enterprise data migration and master data management initiativesExperience supporting organizational change management and Salesforce adoption programsKey ResponsibilitiesSalesforce Solution Delivery Oversee end-to-end Salesforce solution delivery activities for the Customer Contact Management (CCM) workstreamSupport implementations involving Salesforce Marketing Cloud, Salesforce Energy & Utilities Cloud, Salesforce Data Cloud/Data 360, and related Salesforce technologiesPartner with internal and third-party teams to ensure successful delivery of Salesforce capabilitiesDesign, Development & Integration Oversee Salesforce application design, configuration, customization, and integration activitiesEnsure Salesforce solutions align with business requirements and enterprise architecture standardsCoordinate integrations between Salesforce and enterprise systems utilizing MuleSoft, APIs, middleware platforms, and identity management solutionsTesting & Quality Assurance Guide testing efforts including Unit Testing, SIT, UAT, Regression Testing, and Performance TestingEnsure test cases, defects, results, and documentation are maintained within Jira, qTest, and related platformsSupport defect management and issue resolution activitiesDeployment & Hypercare Support Assist with deployment planning, cutover execution, and hypercare activitiesSupport operational readiness, knowledge transfer, and transition to support teamsMentor operational teams and managed service providers on Salesforce functionality and support processesSecurity & Compliance Ensure Salesforce security models, user access controls, role hierarchies, and compliance requirements are properly implemented and validatedAlign Salesforce security architecture with enterprise policies and industry best practicesDevSecOps & Continuous Delivery Drive adoption of Salesforce DevSecOps standardsSupport CI/CD pipelines, automated testing frameworks, code scanning, and security validation processesEnsure appropriate test coverage and quality controls are maintainedStakeholder Management & Governance Facilitate communication across business, technology, and vendor teamsSupport governance processes, status reporting, risk management, issue resolution, and executive communicationsEnsure successful integration across multiple workstreams and enterprise initiativesChange Management & Adoption Partner with training and people enablement teams to support user adoption initiativesAssist with change management planning and executionSupport end-user readiness and organizational adoption effortsMonitoring & Operational Excellence Establish and oversee Salesforce monitoring capabilitiesMonitor system performance, error conditions, user activity, and operational healthRecommend improvements to enhance reliability, scalability, and performanceSuccess in This Role Successful delivery of enterprise Salesforce solutionsStrong coordination between business, technology, and vendor teamsHigh-quality deployments with minimal production issuesEffective governance, testing, and risk managementSuccessful user adoption and operational readinessSecure, scalable, and well-integrated Salesforce environments