IT/Help Desk Support Specialist

IT/Help Desk Support Specialist - Position Description

Join a team that's shaping the future of Navy support. ICI Services-a 100% employee-owned company proudly celebrating 26 years ofexcellence-is seeking IT/Help Desk Support Specialist to support Surface Combat Systems Training Command (SCSTC) -NSWC Dahlgren Division Team in NSWC Dalgren, VA.

At ICI Services, our employee-owners drive innovation and deliver mission-focused solutions across the Navy enterprise. Our diverse team of acquisition experts, financial analysts, engineers, logisticians, IT professionals, and technical specialists is united by a commitment to quality, performance, and customer success. Become part of an organization where your expertise matters and your contributions make a difference.

Security Clearance:

• Applicant must hold or be able to obtain an active Department of Defense (DoD) SECRET personnel security clearance.

Responsibilities:

• Provide Tier I/II technical support to SCSTC personnel
• Troubleshoot hardware, software, and network issues
• Support account provisioning, PKI, and access control
• Monitor system and network performance; escalate issues as needed
• Maintain accurate incident and service documentation
• Assist with cybersecurity compliance and incident response tasks
• Support user environments both on-site and remotely
• Maintain and update SOPs and technical documentation

Experience Requirements:

Technical & Security Competencies

• Knowledge of networking (TCP/IP, DHCP, DNS), security principles, IAM (PKI), remote access, system administration, and cloud models (SaaS, IaaS, PaaS)
• Proficiency with network/OS tools (ping, traceroute, nslookup, ipconfig) and hardware troubleshooting
• Understanding of cybersecurity compliance, data protection (PII/PCI/PHI), incident management, and IT security policies
• Experience with risk assessment, service desk operations, ticketing systems, SOP documentation, and customer support

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Preferred Education & Certifications

• CompTIA Security+ (IAT Level II preferred)
• Associate or bachelor's degree in IT, Cybersecurity, Computer Science, or related field

VEVRAA Federal Contractor

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Benefits

ICI Services provides a comprehensive, competitive benefits package.

Our benefits:

• Employee Stock Ownership Plan
• 401(k) Plan with Immediately Vesting Match
• Paid Time Off
• Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Plan
• Flexible Spending Accounts (Healthcare, Dependent Care, Transportation, Parking)
• Life Insurance and Accidental Death & Dismemberment (AD&D)
• Long Term and Short Term Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus Program
• Employee Performance Recognition & Awards (Spot Bonuses)

Company Overview

ICI Services is an Employee-Owned Business with a proud history of providing Engineering & Integration, Systems Acquisition, Information Warfare, and In-Service Sustainment to our government customers. These objectives have been achieved by facilitating strong customer satisfaction and continuous growth. ICI Services' engineers, analysts, logisticians, technicians and information technology specialists provide integral, quality support to multiple US Navy organizations and the Department of Homeland Security. We are headquartered in Virginia Beach, VA.
EOE/M/F/Disability/Vet
VEVRAA Federal Contractor