Concierge

Job Description

Job Description

Shifts Thursday/Friday 3pm-11pm and available for on call

The Front Desk is responsible for the professional, effective, and efficient handling of all residents’ requests and needs upon entering the community or building.

The Front Desk Attendant provides exemplary service consistent with the building's values. They perform all responsibilities while demonstrating outstanding customer service skills.

Essential Duties and Responsibilities:

• Greets residents/guests upon entry, and respond to requests, questions, and any other needs.
• Documents issues or events as needed.
• Develop an understanding of Association policies and requirements.
• Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed.
• Develop knowledge of surrounding areas and building's amenities
• Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.
• Tracks activity logs and incident reports, records, and forms for the Property Manager’s /Board of Director's daily review.
• Escalates concerns and issues to the Property Manager for immediate resolution when necessary.
• Monitors Emergency Response System and responds in a timely and efficient manner.
• Monitors and controls Electronic Security Control Systems if applicable.
• Ensures all safety precautions and procedures are followed while performing duties.
• Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.
• Dependent on shift, maybe required to handle overnight activities.
• Other duties and responsibilities as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

Skills and Abilities

• Effective written and verbal communication skills.
• Excellent customer service skills including strong conflict resolution and de-escalation techniques.
• Intermediate command of computer hardware/software
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.

Physical requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.

• Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.

Ability to:

• Ability to lift 30lbs following appropriate safety procedures.
• Work in an upright standing position for long periods.
• Walk and climb stairs.
• Easily navigate the property/building as required to meet the job functions.
• Extensive use of fingers for typing and visual use of the computer monitor.
• Handle, grasp, and feel objects and equipment.
• Reach with hands and arms.
• Repeat various motions with wrists, hands, and fingers.
• Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Ability to stoop and bend.

Job Type: Part-time