Care Coordinator

Care Coordinator Location: On-site – 6019 S 66th E. Ave. Suite 200 Tulsa, OK 74145 Reports to: Director of Operations Our Care Coordinators help our community by matching our clients and caregivers together. They work with the local team to ensure our clients have the best matched care and act as a case manager for ongoing needs of the clients. Trusted Relationships Our commitment to honesty and transparency assures the connections we build stay strong. Responsibilities Build relationships with clients and their families to match them with caregivers who can provide the needed services. Build relationships with caregivers to match them with clients and assignments that fit their needs and improve retention. Complete monthly check‑ins with clients, ensuring they are satisfied with the services we are providing. Check‑ins may be text, email, phone calls or in‑person visits depending on the situation. Care is Personal Create a positive, thorough, and welcoming onboarding experience for new clients. Keep the scheduling system up to date and accurate with client schedules, contact information, and preferences. Foundation of Expertise Participate in on‑call duties on a rotating basis and as needed by the office. Work closely with the Talent Specialist to create a successful, supportive and ongoing experience for our clients and caregivers. Qualifications Associate degree in human services or related field is preferred but not required. Previous experience in the home‑care industry, human services, or a similar field required (or a strong desire to help others). Ability to pass all hiring criteria as defined by Griswold standards and/or state regulations, along with reliable transportation, a valid driver’s license, and valid car insurance. Must be able to use standard business equipment including a laptop computer and a mobile phone and all associated apps and software. Must be able to see and interpret information within our systems (e.g., WellSky, FranConnect or Email) and exchange information accurately and quickly with others, as well as record information in these systems. Must be able to lift up to 40 pounds and alternate from stationary to traverse positions often and for extended periods of time. Strong verbal and written communication skills. High level of emotional intelligence and empathy, as well as dedication to our core pillars. Creative problem‑solving skills. Organized and detail oriented. Flexible and able to multi‑task. Effective time management skills. Proactive with strong initiative and follow‑through. Capable of working independently when needed. Weekend and/or evening hours may be required. This job description reflects the assignment of essential functions, it does not proscribe or restrict the responsibilities that may be assigned or changed or altered at any time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr