Financial Aid Counselor

JOB SUMMARY

The Financial Aid Counselor provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process; determines eligibility within the parameters of institutional, state and federal requirements.

Direct Supervisor

Director of Financial Aid

Status

Full-Time, Exempt


Grade

9


Department

Financial Aid

Target Weekly Hours

40

Location

2807 N Glebe (Main Campus)

Benefits Eligibility

Yes

MAJOR DUTIES AND RESPONSIBILITIES

• Exercises independent judgment in the management of operational details of the financial aid process
• Provide advising throughout the financial aid process to prospective, new and current students and their families.
• Reviews incoming financial aid applications and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA.
• Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions.
• Exercise great attention to detail when completing assignments as errors in judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a student, loss of student eligibility, audit findings, fines, damage to school's reputation or loss of institutional eligibility.
• Will have the authority to recalculate and make changes to financial aid awards when a student's eligibility changes.
• Maintain knowledge of federal, state and institutional policies as it relates to the awarding and disbursements of federal, state and institutional aid.
• Must utilize conflict resolution skill set to pacify disgruntled students and parents, helping them to understand the situation and identify potential solutions to issues.
• Maintain student confidentiality in accordance with FERPA regulations.
• On an occasional basis, travel to an off-campus meeting site to attend institutional workshops;
• Participates in committees under the direction of the Associate Director of Financial Aid counselors to review Satisfactory Academic Progress (SAP) appeals, Professional Judgment requests, and academic merit scholarship appeals, as needed.
• May be required to work minimum evenings and weekends.
• Other duties as assigned by the financial aid director/associate director and/or Manager of Financial Aid Counselors.

OTHER DUTIES AND ASSIGNMENTS

• Review applications for State Financial Aid programs (VTAG)
• Accounting for specific financial aid program funds and helping plan policies and procedures to address changes in student aid program regulations and the needs of students.
• Contact with federal, state, and private agencies, as well as educational institutions, concerning specific program responsibilities is essential.
• The Counselor must maintain current and thorough knowledge of Title IV regulations as they pertain to certain financial aid programs.
• Performs other duties as assigned.

JOB REQUIREMENTS

Education

• Bachelor's Degree and at least one to two years of experience in Student Services or Customer Service, or the equivalent combination of education and work experience combined.

Experience

• Customer Service Experience
• Familiar with financial documents and a high competency of computer skills.
• Proficiency in basic technology (i.e. Microsoft Office Suite: Word, Excel; Google Suites).
• Ability to interpret regulations and apply appropriately.
• Must speak Spanish

Licenses or Certifications

• None.

Financial Responsibility

• No direct accountability for financial transactions.

Supervision

• None

Special Knowledge

• Must speak Spanish
• Proven familiarity with Workday Student

SPECIAL WORKING CONDITIONS

• None

Marymount University is an equal opportunity employer. Marymount University does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity and expression, marital status, pregnancy, veteran status or any other protected bases under applicable federal and local laws and regulations in any of its programs or its activities, including employment and admission. The university also expressly prohibits any form of sex discrimination and sexual misconduct including sexual harassment, dating and domestic violence, rape, sexual assault, sexual exploitation and stalking in any of its programs or activities, including employment and admission. For more information, please visit: