Agent Activations

Job Title

Join us and be involved in a team that brings future vacation dreams to life. The Activations Call Agent contacts our guests who have purchased a pre-paid vacation packages and assist them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Why Team Members Like Working For Us

• Driven base pay plus monthly performance incentives
• Day One Team Member Benefits
• Daily Pay option
• Sundays Off, Only Limited Saturdays
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Discounted Hilton hotel rates worldwide!
• Recognition Programs and Rewards
• 401(k) program with company match
• Employee stock purchase program
• Tuition reimbursement program

Generous benefits begin on day one to include medical, dental, vision and HGV travel perks! 401(K) and PTO plans are available after 90 days of employment.

Schedule Details

Our Activations department works MondayFriday. Sundays Off. Saturdays and Holidays are based on business needs. We have 3 shifts available to choose from. AM (9 am 5 pm) MID (11am 7pm), and PM (1:30pm 9:30pm) Paid training is provided for 4 weeks. Training hours: 8:30 am on day one, then 9:00 am 5:00 pm Monday through Friday.

Key Responsibilities

• Give the best guest experience that falls in line with our Mission, Vision and Values.
• Call package holders to book travel dates, verify details, answer questions and follow up as needed.
• Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
• Meet performance standards for department metrics
• Sales skills required for the reselling/upselling and saving of packages
• Collecting of additional monies and fees associated with package
• Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
• Efficient in using multiple computer systems.
• Ensure the privacy and security of confidential information about our guests and company Keeping accurate log of reservations on a spreadsheet