Retail Operations Lead — Inventory & Customer Experience

Store - KC-OVERLAND PARK/SOUTH, KS Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in‑stock store by leading and supporting inventory management processes. Lead a team of well‑trained team members to deliver a customer centric shopping experience. Deliver friendly customer service. Major Activities Assist Store Manager in planning and supporting the scheduling and execution of store workload. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results. Support and participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget. Achieve your KPI’s; manage your team to achieve their role KPI’s. Manage the visual merchandising standards in store and execute feature space and seasonal layouts. Manage and execute the inventory management processes in store. Manage and execute merchandise operations and Omni‑channel processes. Manage and execute shrink and safety programs. Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self‑development. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others. Serve as Manager on Duty (MOD). Acknowledge customers, help locate product and provide solutions. Cross‑train in Custom Framing selling and production. Assist with Omni‑channel processes. Other duties as assigned. Preferred Experience Retail management and leadership experience. Physical Requirements Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. Qualified for reasonable accommodations if needed. Contact supervisor for assistance. Work Environment Public retail store setting with climate‑controlled customer areas; some stock rooms may not be climate‑controlled; occasional outdoor work when retrieving carts or unloading trucks; frame shop includes glass cutter and heat press. Work hours include nights, weekends and early mornings. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, or to receive all other benefits and privileges of employment, please contact Customer Care at View phone number on click.appcast.io. EEOC Know Your Rights Poster in English. EEOC Know Your Rights Poster in Spanish. EEOC Poster Optimized for Screen Readers. Federal FMLA Poster. Federal EPPAC Poster. #J-18808-Ljbffr Michaels INC