Customer Service Representative

Job Description Comprehensive 60‑day training program. At ChemTreat, we understand and respect the awe‑inspiring power of water to impact industries and sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for customers—from power producers to food and beverage companies to the automotive industry. When you join the nation's largest and fastest growing specialty chemical company dedicated solely to industrial water treatment, you’ll work side‑by‑side with those customers, helping them save millions of dollars and grow their businesses, all while protecting people and the environment. Our “whatever‑it‑takes” mindset turns our 50 years of experience and innovative thinking into meaningful outcomes for customers—and rewarding careers for our people. Fulfill internal and external customer needs as a Sales and Customer Support Representative through a high volume of complex phone calls (averaging 25‑40 calls a day) and electronic requests (averaging 10‑20 e‑mail tasks weekly). Provide unscripted, customized professional service and own the resolution within a 24‑hour window. Essential Functions & Responsibilities Support the sales force to resolve complex situations. Problem‑solve delivery issues, probe and fact‑find for key elements, and track orders to delivery. Process phone orders (40–50 orders daily) and electronic orders (10–15 orders weekly). Maintain all account information (contact details, tracking, pricing requests, etc.). Read and decipher notes in order entry. Follow the escalation procedure for outstanding tasks. Control the phone calls (direction, pace, tone). Diffuse irate callers. Review customer Purchase Orders (PO) for order entry when necessary. Accurately place text‑based, customer PO, and e‑mail chain orders. Champion problem solving to improve errors made by the team and self; drive to root cause and implement sustainable countermeasures. Prioritize complex tasks and multitask effectively. Discern commission decisions at order entry and take action as necessary. Communicate with vendors to obtain order status and product information. Determine freight charge routing and allocation to properly apply freight charges to customers. Interpret customer purchase orders to identify long‑term contracts and sales agreements. Establish connections for sales agreements and enforce maximum purchasing amounts. Supplemental Responsibilities Develop and share best practices with the team. Understand and adapt to changes in processes and procedures. Apply lean manufacturing metrics to daily performance measures. Perform additional duties as assigned. Knowledge & Skills Technical, analytical skills and business knowledge. Communication and interpersonal skills; teamwork and leadership. Organizational skills; self‑management. Critical thinking and attention to detail. Ability to handle a fast‑paced environment. Clear phone diction. Professional phone and email etiquette. Consistent communication with supervisor and team regarding status of daily workload. Positive attitude during stressful situations and ability to handle multiple interruptions. Ability to build rapport and relationships with customers. Confident interaction with other departments and senior leadership. Open to change and learning. Education & Experience High School Diploma or GED required. Associate degree or bachelor’s degree preferred. 3 years of business and/or customer contact‑center experience preferred. Spanish verbal and written skills a plus, but not required. Compensation & Benefits Compensation range: $25.50—$25.50 USD per hour (subject to change). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and a 401(k) to eligible employees. Equal Opportunity ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law. At‑Will Statement Employment with ChemTreat is on an at‑will basis, which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat. #J-18808-Ljbffr