Service Technician

Service Technician

The Service Technician reports to the Service Manager, and is responsible for performing a range of HVAC jobs for Residential and Commercial customers.

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Southern Maryland Heating & Air, Inc. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, other Southern Maryland Heating & Air, Inc. technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:

• Serving as a member of Service Department teams which are organized to conduct HVAC servicing jobs promptly and efficiently.
• Performing routine HVAC service activities without direct oversight or on-site assistance.
• Assisting the Senior Service Technician(s) in the training of other employees on service-related subjects, including call-back prevention and equipment protocols.
• Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, and residential service contracts.
• Developing lead referrals for the sales staff.
• Conducting non-service work in support of the IAQ and Installation Departments, as assigned.
• Performing related duties as directed by the Service Manager.

Compensation: $17.00 - $25.00 per hour

Air Conditioning Contractors of America (ACCA)