IT PROFESSIONAL - IT PROJECT MANAGER III

Project Manager III

Location: Baltimore, MD Duration: 1 Year (Contract to Hire)

Years of Experience: 7-8 years Sr. Program Management (managing a whole portfolio of work with multiple projects at a time); 5+ years of direct supervisory experience of other PM’s; working with IT projects preferred, but not required

Education: Minimum is Bachelor’s, PMP, Agile Certification

Industry experience: strongly preferred, but not required

Experience: ServiceNow would be helpful, but deep experience with Project Management Tools will be important

Equipment: laptop will be provided by Constellation

Location: Hybrid (Baltimore area) – 25-40% of their time and will vary greatly based on work load and project requirements

The End User Services, Sr Project Manager position will be a key leader responsible for leading our organization's portfolio of technical projects.

The role is responsible for managing large, complex projects as well as leading and guiding assigned teams, managing resources, supporting continuous delivery, conducting peer reviews and working with other cross functional teams.

The EUS Sr Project Manager is to support as pillar/department projects through utilization of project management fundamentals ensuring business goals are achieved and projects are executed on time and within budget.

Partner and coordinate with the IT PMO team to align with corporate standards.

The role is responsible for generating overall EUS Portfolio and Project management Pillar and Department portfolio reporting, analyzing project reports to identify issues and recommending solutions, training and mentoring Business Analysts, Solution Designers (System Administrators), and junior/project managers on project management fundamentals.

Track project progress and milestones using established project management tools and methodologies.

Implement key performance indicators (KPIs) to assess the health and progress of each project within the portfolio.

Apply best practices for agile project delivery, ensuring projects are responsive to changing business needs.

Foster a culture of agility within project teams, promoting iterative development and continuous improvement.

Implement and refine agile processes to optimize delivery efficiency.

Make prompt decisions to maintain project momentum, considering the impact on timelines and overall project goals.

Demonstrate a decisive leadership style, balancing the need for thorough analysis with the importance of timely decision-making.

Maintain high-quality Risk, Assumptions, Issues, and Dependencies (RAID) logs for SOX (Sarbanes-Oxley) change control compliance.

Oversee the EUS program/project load for self and a group of program/project managers - assign projects, provide oversight for day-to-day project work.

Operate as a project consultant to ensure business requirements are met to include collecting data, delivering and problem resolution.

Manage all phases of the project life cycle (Kick off, Discovery, Ensure the gathering and documentation of requirements, Scope Confirmation, Design and build process flows, Create a Project Schedule, Resource allocation, build, testing and deployment) to ensure the project is completed on time, within budget requirements and quality standards.

Collaborate with department managers and resource managers to ensure projects are staffed appropriately.

Monitor project issues and propose solutions to ensure project is delivered on time, within budget, project objectives are met, and the customer is satisfied.

Reporting and Budget Management

Monitor and maintain portfolio and project budget reports.

Regular reviews of project deliverables to ensure project is within scope.

Support project financial reconciliation by ensuring all staff hours, project expenses, and vendor invoices are submitted in a timely fashion.

EUS Portfolio Project Communication

Facilitate regular (minimum monthly) status meeting for the End User Services projects/portfolios.

Facilitate internal and vendor communication by connecting appropriate team members to ensure transparency and collaboration.

Follow-up with internal team concerning upcoming major milestone dates.

Create bi-weekly status reports for projects/portfolios.

Escalate issues/concerns to EUS leadership as appropriate.

Coach and provide direction to Business Analysts, System Administrators and Project Managers enabling problem-solutioning in project delivery.

Provide guidance and support to drive policies and directions.

Lead internal and external meetings to enable projects.

Manage and own decisions that impact projects.

Act as a change catalyst in End User Services culture to more consulting and solutioning with excellent customer service.

Build a culture of collaboration including building and maintaining relationships inside and outside of Digital Solutions.

Review and meet SLAs for Tickets (ServiceNow), Tasks/User Stories Projects and ensure they are delivered on time.

Ensure technical documentation (policies, procedures, diagrams, etc.)