Mortgage Servicing Specialist II

SWBC is seeking a talented individual to provide support and assistance in all aspects of loan servicing; monitors third-party service provider by reviewing, researching, and documenting loan-level activities to ensure investor/regulatory compliance; and researches and answers borrower and branch questions related to loan servicing.

You will love this role because there is always a new challenge, you will use your problem solving skills on a variety of different tasks in a fast paced environment.

Essential duties include the following:

• Monitors and reviews mortgage sub-servicer’s early collection efforts for compliance with investor/regulatory requirements and contract SLA’s.
• Researches and responds to borrower/branch inquiries related to servicing.
• Reviews mortgage sub-servicer’s loss mitigation efforts for compliance with investor/regulatory requirements and contract SLA’s.
• Reviews all loans referred to foreclosures to determine if mortgage sub-servicer is complying with investor/regulatory requirements.
• Reviews all loans in bankruptcy to determine if all steps have been performed timely and according to investor/regulatory requirements.
• Reviews all FHA and conventional insured mortgage claims made by sub-servicer to determine if claims are accurate and complete.
• Reviews escrow analysis on loans to determine the causes of escrow shortages and escrow overages.
• Reviews monthly invoices from sub-servicer.
• Reviews customer service requests to sub-servicer for timeliness and accuracy in the responses to borrowers.
• Develops and maintains reports on sub-servicer monitors and inquiries to document all of the review activities.

Serious candidates will possess the minimum qualifications:

• Some college courses in Accounting, Bookkeeping, Business, related field and/or equivalent work related experience.
• At least four to five (4-5) years’ progressive responsibilities in mortgage loan and collections servicing experience.
• Experience in default/foreclosure/bankruptcy preferred.
• Strong working knowledge of mortgage lending regulations to include FNMA/FHLMC servicing guidelines.
• Strong ability to focus on details, demonstrate accuracy, and maintain a high level of confidentiality.
• Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Excellent communication (verbal and written), organization and interpersonal skills in order to interact professionally and effectively with all staff, borrowers, and financial institution personnel.
• Basic understanding of Accounting principles and the ability to perform math calculations.
• Ability to accurately create documents using Microsoft products such as Word and Excel and be able to quickly learn specialized software.
• Strong organization and prioritization skills in order to work on multiple tasks simultaneously.
• Strong analytical and research skills in order to evaluate and resolve problems.
• Ability to operate office equipment including a calculator/number pad by touch, copy machine, fax, computer, and all appropriate printers.
• Able to sit for long periods of time compiling data, entering and updating information, and other sedentary duties.
• Able to lift and carry 10-20 lbs. of copy paper, computer equipment, or other office materials and supplies.
• Able to climb and stoop with filing, researching, and other related activities.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.