Senior Cloud Engineer

Senior DevOps Engineer

We are seeking a Senior DevOps Engineer to join a rapidly growing, customer-focused cloud engineering team supporting a large-scale SaaS environment. This role operates within a highly ticket-driven model, where work is directly tied to customer-impacting issues, requiring strong troubleshooting skills, ownership, and the ability to balance reactive support with proactive improvements. In addition to resolving production issues, this individual will play a key role in driving automation and rebuilding existing processes to improve overall system reliability and efficiency. Much of the work will focus on identifying recurring issues and engineering long-term solutions, including strengthening critical workflows such as DNS playbooks by implementing guardrails and fail-safes. The environment emphasizes a proactive mindset, where engineers are expected to continuously look for opportunities to reduce manual effort and prevent future incidents. This role sits at the intersection of operations and engineering, allowing you to take on manageable problems and turn them into scalable, automated solutions, while collaborating with a broader engineering team on more complex initiatives. You will also contribute to building and enhancing CI/CD pipelines, managing infrastructure through automation, and supporting a multi-cloud ecosystem. The team heavily leverages modern DevOps practices, enabling you to work across infrastructure, automation, and deployment workflows to improve system performance, stability, and operational maturity.

Experience working in a ticket-based, customer-driven support or DevOps environment. Strong experience supporting cloud platforms such as AWS, Azure, or GCP (experience with at least one required). Hands-on experience with Terraform for infrastructure as code. Experience using Ansible for configuration management. Proficiency with scripting using Python and cloud-native automation tools (e.g., AWS Lambda, Azure Functions). Experience building and maintaining CI/CD pipelines in tools such as GitLab and Concourse. Proven ability to identify and implement operational improvements and automation opportunities. Strong troubleshooting skills across infrastructure, deployments, and production systems. Ability to work cross-functionally and contribute to both operational support and engineering initiatives.