Rentals Team Member - Dollywood Theme Park - Full Time Seasonal

Rentals Sales Team Member

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Rentals Sales Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Rentals Sales Team Member will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Rental Sales Team Member is responsible for all aspects of rentals including strollers, ECV's, wheelchairs, lockers, etc. This includes safety, friendliness, cleanliness and line speed within assigned areas to support the Merchandise division.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interaction
• Provide guest excellence which exceeds expectations, answer questions, and provide park information
• Effectively perform the duties of rental sales of ECVs, Wheelchairs, Strollers, Lockers to include all sales functions, rental agreements, refunds, and exchanges
• Retrieve daily online sales report and reserve rental equipment
• Verbally instruct Guests on ECV operational instructions
• Assist in the daily operation of morning set-up to include pulling the rental equipment for display, clipboards with rental agreements, and having on hand disability guides
• Effectively perform cash handling procedures for the daily locker rentals and key deposits
• Assist in the evening maintenance of the rental equipment to include cleaning and stacking strollers
• Maintain a sense of urgency towards the area of operation to reduce the guest wait time
• Maintain a dependable work attendance and flexibility with assigned work schedules
• Attend all required training and meetings
• Complete required paperwork in a timely manner
• Always maintain confidentiality
• Follow all safety standards to include reporting any violation of standards

Education and Experience Required

• Must be at least 16 years of age
• Must know the safety critical standards
• Ability to use basic math skills to add, subtract, multiply, and divide
• Must be able to operate a cash register, phone equipment, credit card machine, receipt printer, and calculator
• Must be able to pass a basic math test
• Must successfully complete a post-employment offer background check and drug screen
• Excellent verbal communicator accurate, consistent, and detailed

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to speak clearly to operate a two-way radio
• Must be able to communicate effectively with Guests and Hosts using approved communication methods

Physical Requirements | Environmental Conditions

• Lifting and Carrying : Position may require occasional to frequent lifting of up to 25 lbs utilizing company's safety guidelines for safe lifting
• Mobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.