Commercial Loan Servicing Specialist

Regular Full-Time

Operations

Warsaw, NY, US

Salary Range: $17.00 To $19.00 Hourly

Purpose : The Commercial Loan Servicing Processor 1 is responsible for the coordination of paper and digital loan documents. This position will maintain commercial loans throughout the life of the loans. This position will also verify that proper documentation is received and/or filed to ensure the intended collateral for the loans is secured and will research items that are missing. Create and work monthly reports to be distributed to the Operations area and other departments as appropriate.

Essential Functions:

• Coordinate incoming mail to Loan Servicing and distribute accordingly.

• Coordinate loan closing documents with packages from the loan closers and update closing log.

• Perform a thorough review of all information related to Commercial loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed.

• Perform next day review of loans booked to the core system.

• Complete Daily maintenance requests via Salesforce and outlook

• Maintain collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system to track and follow up on any identified exception items.

• Organize documents for scanning. Work with File Room personnel to upload closing document packages to Synergy after booking and ensure imaging is complete, legible and labeled accurately.

• Complete UCC filings and continuations, initiate vehicle lien filings, track lien status and resolve filing issues.

• Maintain and work a pending file of follow-up items.

• Perform next day review on maintenance performed by other processors.

• Provide support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions.

• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Job Related Qualifications:

Required:

• Education: High School Diploma or equivalent

• Prior Experience: 1+ years in Banking Environment

• Licenses or Accreditation: N/A

Competencies:

• Excellent verbal and written communication

• Strong analytical and problem-solving skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Responds to requests for information in a timely and professional manner

• Working knowledge of Microsoft applications with ability to learn new and existing Banking software

Physical Requirements:

• Able to regularly sit for prolonged periods of time.

• Able to lift 20 lbs.

• Extensive computer usage is required.

Benefits:

• Medical, Dental, and Vision Insurance

• Health Savings Account

• Flexible Spending Account(s)

• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability

• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident

• Tuition Reimbursement

• Employee Referral Program

• Wellness Reimbursement Program

• Star Volunteer Program

• Employee Banking and Financial Perks

• Flexible Hybrid Work Schedule

• Paid Time Off (PTO)

• Company Paid Holidays

This job description is not exhaustive. The Loan Servicing Processor 1 - Commercial may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.