Digital Banking Manager

About Hingham Institution for Savings Incorporated in 1834, Hingham Institution for Savings is one of America’s oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America’s great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards. About the role You will work under the direction of the Vice President of Digital Banking to oversee all daily operations and maintenance for the Digital Banking team. You will support initiatives in payment operations, and our digital banking business that supports our client-facing teams, including our Specialized Deposit and Customer Support Groups. The right candidate will possess exemplary leadership skills and coordinate with the team to increase operational inefficiencies, enhance current processes to scale for future growth, provide support for projects and product enhancement, and partner with other departments on complex issues. Responsibilities Provide direction and supervision to team members responsible for all payment-related activities such as Wires, ACH, and Debit Cards to maintain timely and accurate processing following established controls. Ensure compliance across all payment channels for payment rules and regulations including but not limited to Regulation E, OFAC, NACHA, and Mastercard rules. Provides direction and supervision for team members responsible for our consumer and business digital banking products, including online account opening, cash management tools, and all of our payment interfaces. Resolve issues related to the various payment and online channels, serving as the escalation point with vendors and internal teams. Assist in defining or enhancing product strategies for payment technologies to improve client experience and/or processing efficiencies related to payment operations. Oversee timely monitoring and processing of fraud mitigating alerts, rule performance, and high-risk activity recommending strategies to minimize exposure and loss while limiting client impact. Collaborate with various other departments to solve complex issues and develop processes to improve overall customer experience. Coordinate internal and external audit efforts in partnership with auditors, bank compliance, and the Digital Banking Group. Support team management of incidents in terms of incident identification, scope, assessment, solution analysis, remediation, and communication efforts to internal and external teams through resolution. Provides input to conduct performance reviews, set clear goals and objectives for each member of the team. Qualifications Substantial experience and demonstrated success in supervising a Deposit Operations/Electronic Payments team. Ability to manage multiple tasks simultaneously and prioritize tasks based on potential exposure to regulatory and financial risk. Strong analytical skills with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy. Ability to apply logical and creative thinking to solve complex business problems. Strong written and verbal communication skill, including ability to organize and present ideas and information in a simple, concise and unambiguous manner. Ability to interact effectively with all levels of management, regulators, examiners, and Board members. Resilient and able to work autonomously in the face of ambiguity. Basic knowledge of various operating systems, browsers and mobile devices; proficient in Google. Benefits As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success. 401K Matching Health Benefits with Employer Contribution Life Insurance Paid Time Off Family Leave Short & Long Term Disability Wellness Benefits #J-18808-Ljbffr Dormont Manufacturing Co