Customer Service Manager

Customer Service Manager

The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment!

What you will be doing:

• Assisting customers in-store and over the phone with professionalism and a positive attitude
• Operate the case register accurately in line with store policies and procedures
• Maintain clean and organized displays, ensuring shelves are stocked and well presented
• Check in, price and display supplies and general merchandise
• Participate in inventory counts and help track stock levels
• Record price changes and promotions accurately
• Notify appropriate staff about out-of-stock or defective items
• Follow up with customers regarding special orders and notify them of any issues or arrivals
• Report marketing trends and customer feedback to supervisor
• Complete any additional duties as assigned

What we are looking for:

• Experience working in a retail or cashier role
• Friendly, reliable and customer focused
• Comfortable handling transactions and basic stockroom tasks
• Strong attention to detail in cash handling and record-keeping
• High school diploma or equivalent

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work.

Here's what we offer:

• Paid time off, wellness days and public holidays
• 401(k) plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Account
• Company-wide bonus scheme

We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.