IT Operations Intern

Job Purpose:
The IT Operations Intern will support MedPharm’s Information Technology department during a 10–12 week summer internship. Under the direction of the VP of IT, the intern will gain hands-on experience in corporate IT operations including end-user support, asset management, IT documentation, and the design and execution of a self-directed project aligned with their professional interests. This role provides a meaningful opportunity for an aspiring IT professional to contribute directly to MedPharm’s technology environment while developing practical skills in a regulated life-sciences setting.

Summary of Key Responsibilities:

• Provide first-line deskside and help desk support to MedPharm employees, including troubleshooting hardware, software, operating system, and connectivity issues across Windows and mobile environments.
• Assist with the maintenance and accuracy of the IT asset management system, including hardware inventory tracking, software license records, and lifecycle documentation.
• Create and update IT process documentation, standard operating procedures (SOPs), and knowledge base articles to improve team efficiency and ensure continuity.
• Identify opportunities to streamline or improve existing IT workflows and propose solutions to the IT team.
• Design, scope, and execute a self-directed internship project in an area of personal IT interest, with guidance from the Director of IT; present project outcomes to the team at the end of the internship.
• Assist with onboarding and offboarding activities including account provisioning, equipment setup, and asset recovery.
• Support IT team members with ad hoc requests and special projects as needed.

Required Qualifications and Skills:

• Currently enrolled as a rising junior or senior at an accredited college or university, open to all majors.
• Strong interest in Information Technology, computer systems, or related technical fields.
• Basic familiarity with Windows operating systems, Microsoft 365 applications, and general networking concepts.
• Strong analytical and problem-solving skills with a customer-service orientation.
• Excellent written and verbal communication skills; ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Eagerness to learn and a proactive, self-starter attitude.
• Prior coursework or experience in IT, networking, computer science, or a related discipline is a plus.

Position Details:
Supervisory Responsibility:  ☐ Yes   ☒ No
Confidential Data:  ☒ Yes   ☐ No
Budgetary Responsibility:  ☐ Yes   ☒ No
Travel Requirements:  ☐ Yes   ☒ No

PHYSICAL DEMAND ANALYSIS
Work Environment:  Office environment with occasional visits to server room, data closets, and employee workstations throughout the facility.
Physical Summary:  Work is primarily sedentary (computer-based). Occasional walking between offices, light lifting of equipment, and deskside visits to employee workstations.