Technical Account Manager

Copado Inc.

About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

About the Role

The Technical Account Manager (TAM) for Copado Agentia is a highly technical, strategic advisor dedicated to supporting our Success customers. We are looking for AI-first mindset individuals who are passionate about driving AI and platform adoption across customer organizations. Moving beyond the traditional scope of account management, this position requires a strong technical aptitude to provide hands‑on, day‑to‑day guidance and establish DevOps and AI best practices directly with customer engineering and release management teams. In this role, you will act as a technical partner and a true extension of the customer's delivery team. You will work closely with global cross‑functional teams, collaborating creatively to solve complex deployment and pipeline challenges and accelerate AI and platform adoption to deliver seamless customer experiences. You will leverage deep technical expertise in Copado Agentia, including both Metadata and Source Format Pipelines, to optimize release delivery, streamline branching strategies, and drive AI-driven platform workflows. You will own the full account lifecycle, drive tailored success plans, and act as the definitive technical expert to help customers scale their DevOps and AI programs efficiently, reduce release risk, and maximize the value of Copado tools.

What You’ll Do

Serve as the primary technical point of contact for Signature Success and Success+ customers, building trusted advisor relationships with release managers, senior developers, and DevOps leads
Conduct regular Copado Agentia platform health checks, proactively identifying gaps in pipeline configuration, branching strategy, deployment reliability, and metadata management
Provide hands‑on technical guidance on Copado Source Format Pipelines and Metadata Pipelines, including commit, promote, and deploy operations, conflict resolution, and environment variable management
Guide customers through pipeline design and optimization, covering branching strategies, user story workflows, back‑promotion patterns, and multi‑environment release governance
Advise on Salesforce metadata management best practices, including nested metadata handling, destructive changes, profile and permission set deployments, and SFDX source format adoption
Support customers in configuring and extending Quality Gates and the Quality Integration Framework (QIF), embedding automated quality checks at every stage of the pipeline
Guide customers through DevOps integrations, connecting Copado pipelines with Git providers, ALM tools such as Jira, and external systems via the Actions API and Webhooks
Develop and deliver tailored best practice frameworks covering pipeline architecture, deployment task automation (Apex scripts, manual tasks), data deployments, and release scheduling
Collaborate closely with Copado's internal Support, Engineering, and Product teams to escalte, triage, and resolve complex technical issues, acting as a bridge between the customer and resolution teams
Own and drive customer success plans, aligning platform capabilities to business objectives and tracking measurable outcomes such as deployment frequency, lead time, change failure rate, and release confidence
Identify risks to customer health early and proactively engage stakeholders to course‑correct before issues impact delivery
Deliver enablement sessions, workshops, and documentation to upskill customer teams and drive self-sufficiency across Copado Agentia
Champion an AI‑first mindset to accelerate AI and platform adoption across customer release workflows and DevOps teams
Advocate for customer needs internally, channeling product feedback to influence the Copado Agentia roadmap

What We’re Looking For

Proven expertise in Salesforce DevOps, with a track record of designing, implementing, and scaling robust CI/CD pipelines using Copado Metadata Pipelines and/or Copado Source Format Pipelines
Strong proficiency in Salesforce metadata management, including SFDX source format, Salesforce CLI operations, and metadata API concepts
Hands‑on experience with Copado Agentia operations: commit, promote, deploy, validation deployments, quick deployments, and deployment task configuration (Apex scripts and manual tasks)
Solid understanding of Git version control concepts, including branching strategies, merge conflict resolution, and repository management in the context of Salesforce delivery
Experience working with Salesforce platform architecture and a deep understanding of Salesforce DevOps delivery cycles across sandbox, scratch org, and production environments
Familiarity with CI/CD integrations, including Git providers (GitHub, GitLab, Bitbucket), ALM tools (Jira, Azure DevOps), and pipeline automation via APIs and webhooks
Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non‑technical stakeholders
Strong customer-facing communication skills, with experience managing enterprise or strategic accounts
Ability to work cross‑functionally and thrive in a fast‑paced, globally distributed team environment

#J-18808-Ljbffr

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Technical Account Manager in Harahan, LA vacancy

GCP Technical Account Manager
$110k - $170k
Position Summary As a GCP Technical Account Manager (Cloud Infrastructure Engineer III), you will support Public Sector customers with cloud adoption, operational planning, technical issue resolution, and stakeholder coordination. Working alongside senior team members...
Suggested
Local area
Deloitte
New Orleans, LA
5 days ago
Territory Account Manager
...representing the industry leader in HVAC equipment? The Territory Account Manager is responsible for managing HVAC residential and contractor... ...customers’ needs and expectations and to keep abreast with technical developments and changes in product lines. • Conduct him/...
Suggested
For contractors
Work at office
Acme Refrigeration
Harahan, LA
13 days ago
Account Manager II - Desk Based Sales
$50.61k - $67.47k
...and resilience matter. This is a high accountability environment where bold ideas drive real... ...us today. The Role As an Account Manager II, Desk Based, you will drive new... ...needs, engaging internal solution and technical experts when deeper expertise is required...
Suggested
Full time
Temporary work
Remote work
Work from home
Lumen
Kenner, LA
1 day ago
Account Manager II - Regional Enterprise- Expansion
$65.79k - $87.72k
...performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our... ...ready connectivity, join us today. The Role The Account Manager II is responsible for developing Regional Enterprise accounts...
Suggested
Full time
Temporary work
Remote work
Night shift
Lumen
Kenner, LA
1 day ago
BioPharmaceutical Account Manager
$155k - $172k
...BioPharmaceutical Account Manager - New Orleans, LA Requisition ID: 8264 Location: New Orleans, LA, US Target area for territory is New Orleans - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries...
Suggested
Work at office
Local area
Flexible hours
Lundbeck
Harahan, LA
3 days ago
Institutional Account Manager
...Institutional Account ManagerVETERANS ARE ENCOURAGED TO APPLYLonestar Electric Supply and its subsidiaries are looking for an Institutional Account Manager, this is a true hunter/grower role responsible for leading growth across the region's public-sector and institutional...
Base plus commission
Contract work
Work at office
Local area
House of Forgings
Metairie, LA
2 days ago
Account Manager
$13.73 - $16.15 per hour
...with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts...
Hourly pay
Weekly pay
Full time
Local area
Flexible hours
Weekday work
Rent-A-Center
Kenner, LA
2 days ago
Account Manager
$79.3k - $116.27k
...Benefits on Day 1 Health/Rx Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) Paid time off... ...never been a more exciting time to join our team. The Account Manager is accountable to design and execute sales and marketing programs...
Full time
Temporary work
Local area
Flexible hours
Shift work
Day shift
Afternoon shift
KeHE Distributors
Harahan, LA
4 days ago
Account Manager
$13.73 - $16.15 per hour
...Account Manager PositionReady to do your best work?Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour?Why should I apply in just a few clicks?Position SummaryIf you're looking for a career with unmatched earning potential you've come to the...
Hourly pay
Local area
Weekday work
Rent-A-Center
Westwego, LA
5 days ago
Account Manager
...This role is the key contact for assigned accounts within a territory. This role provides... ...influence decision and actions Relationship Management Build relationships with customers based... ...Degree 1+ years relevant experience in technical, sales and general management,...
Full time
Temporary work
Worldwide
Flexible hours
Amcor
Harahan, LA
4 days ago
Territory Account Manager
...Territory Account ManagerDuties and Responsibilities:Must be self-directed and display strong initiative to achieve goals.Generate... ...at a wholesale distribution level.Strong communication, time management, and organizational skills.Proven success in sales, marketing,...
For contractors
Work at office
Acme Refrigeration
Harahan, LA
4 days ago
Named Regional Account Manager
...Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Regional Named Account Manager to contribute to the success of our rapidly growing business. As a Regional Named Accounts Manager, you will: Drive direct sales...
Work at office
Worldwide
Home office
Perception Point LTD
Harahan, LA
4 days ago
LCU Account Manager
$72.6k - $109.73k
...colleagues in your office. What's in it for you: We are hiring! Join Trane as a Light Commercial Unitary (LCU) Equipment Account Manager. In this role, you will be responsible for all functions relating to developing new Light Commercial Equipment customer relationships...
Hourly pay
For contractors
Work at office
Work from home
Trane Technologies
Metairie, LA
5 days ago
Account Manager
...Job Description Job Description Corvus of New Orleans is seeking an Account Manager to become an integral part of our team! You will coordinate and oversee the organization's daily operations. Responsibilities: Manage and improve operational practices for a national...
Night shift
Corvus
Metairie, LA
more than 2 months ago
Medical Sales Account Executive
...medical equipment, we empower patients to manage their health from the comfort of home.... ...Overview and Responsibilities Job Title: Account Executive - Hospital Sales We're a... ...of a team Machines, Equipment and Technical Abilities Email transmission and communication...
Work at office
Local area
Rotech Healthcare
Harahan, LA
2 days ago
Medical Sales Account Executive
...medical equipment, we empower patients to manage their health from the comfort of home.... ...our mission and services at Rotech.com.Account Executive - Hospital SalesWe're a national... ...part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet...
Work at office
Local area
Rotech Healthcare
Harahan, LA
1 day ago
Technical Accounting Manager, Controllership
$97.6k - $162.8k
Position Summary Deloitte is seeking an experienced Technical Accounting Manager within the Chief Accounting Officer organization’s Financial Reporting function. This role provides guidance on complex, non-routine accounting matters, including revenue recognition...
Work at office
Visa sponsorship
Deloitte
New Orleans, LA
3 days ago
National Accounts Manager
...technology company focused on improving sterile processing and patient care through its innovative CUBE solution. The Western National Accounts Manager will serve as a key partner to the company's national accounts leadership, supporting growth and implementation across the...
FloodGate Medical Inc
Harahan, LA
3 days ago
Senior Lead Technical Marketing Manager, Cybersecurity
$105.79k - $141.05k
...performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for... ...us today. The Role We are seeking a Senior Lead Technical Marketing Manager to shape how Lumen brings its cybersecurity capabilities...
Full time
Temporary work
Work from home
Lumen
Kenner, LA
3 days ago
Sales Account Manager
...Sales Account ManagerMetairie, Louisiana, United StatesJoin VitalCaring – Where Your Passion Changes Lives!Founded in 2021, VitalCaring... ...contributions and team achievements.Home Health Sales Account Manager / Account ExecutiveField-Based | Territory Ownership | Referral...
Local area
VitalCaring Group
Metairie, LA
2 days ago
Global Key Account Director, Private Label
$140k - $220k
...Description Role Overview The primary purpose of the Global Key Account Director, Private Label is to drive profitable growth and... ...margin protection and full cost recovery (raw material, FX, labor). Manage working capital performance (AR, forecast accuracy, inventory)....
Full time
Temporary work
Remote work
Worldwide
Flexible hours
Amcor
Harahan, LA
1 day ago
National Account Manager
...National Account Manager – Branded & Private Label Location: New Orleans, Louisiana Travel: 40%–60% About the Role Our client is seeking an experienced National Account Manager to manage and grow branded and private-label business across grocery, general bulk retail, and...
Culbertson Resources
Harahan, LA
3 days ago
Commercial Lines Account Manager
...Account Manager HUB International Limited ("HUB") is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and...
Full time
Temporary work
Work at office
Local area
HUB International
Metairie, LA
1 day ago
Retail Account Manager - New Orleans, LA
$50k - $55k
...Retail Account Manager With innovative brands like Monaco Cocktails and Kentucky Coffee Whiskey, Atomic Brands believes in fun, flavor, and unforgettable moments! We hire for attitude and character, then provide loads of development opportunities for you to be successful...
Temporary work
Night shift
Weekend work
Atomic Brands
Kenner, LA
2 days ago
Construction Account Manager (Greater New Orleans)
...Construction Account Manager Within a designated market, the Construction Account Manager is responsible for identifying leads and proactively... ...capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our...
Permanent employment
Contract work
Temporary work
Local area
Republic Services
Metairie, LA
5 days ago
Senior Commercial Lines Account Manager
HUB International Limited in Metairie, LA, is seeking an Account Manager to oversee a book of insurance business with autonomy and professional client service. You will support Producers, retain accounts, pursue new business, liaise with carriers, and document conversations...
Local area
HUB International
Metairie, LA
2 days ago
Commercial Lines Account Manager
...brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management... ...insurance and voluntary insurance options Health Savings Account funding 401k matching program Company paid Life and Short-Term...
Full time
Temporary work
Work experience placement
Work at office
Local area
HUB International
Metairie, LA
2 days ago
Territory Account Manager
...with integrity, thrive by navigating every day with professionalism and the drive to achieve goals creatively. The Territory Account Manager at Acme Refrigeration is responsible for consultative selling with assigned and new customers. The ultimate goal of this role is...
Temporary work
For contractors
Work at office
Monday to Friday
Day shift
Acme Refrigeration LLC
Harahan, LA
5 days ago
Account Executive, SMB Sales
$71.8k - $129.4k
...how we're UNSTOPPABLE for our employees! Job Overview The Account Executive, SMB Sales role at T-Mobile is designed for ambitious... ...through prospecting, cold calling, and networking under sales manager supervision. Customer Needs: Identify customer needs and use...
Full time
Temporary work
Part time
Work experience placement
Local area
Flexible hours
T-Mobile
Metairie, LA
1 day ago
Account Director II - Public Sector
$107.5k - $143.33k
...and resilience matter. This is a high accountability environment where bold ideas drive real... ...a portfolio of telecommunications and managed services business across established... ...Ability to articulate the requirements for technical, contractual, commercial and management...
Full time
Contract work
Temporary work
Work at office
Lumen
Kenner, LA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Account Manager. Be the first to apply!