Assistant Operations Manager

Assistant Operations Manager for Residential Entry DoorsDuraServ is looking for an Assistant Operations Manager with residential entry door experience — someone who can run the schedule, lead the coordinators, manage subcontractors, and grow into full branch operational ownership.This Is a Residential Operations Role — And It Demands Industry Knowledge.DuraServ's AE Door operation installs and services residential entry doors and windows for homeowners and builders. Every customer commitment — delivered on time, measured correctly, installed to standard, and completed without a punch list left open — depends on an operations team that executes without gaps.As Assistant Operations Manager for AE Door, you work directly alongside the Operations Manager to keep that operation running — coordinating daily schedules, supervising Service Coordinators, managing subcontractors, overseeing warehouse operations, and reinforcing the standards that define how this branch performs. You bring residential entry door and window experience to the role — including job site assessment and the pre-installation measurement accuracy that prevents costly errors in the field.This isn't a stepping stone to something generic. It's a structured path to running a residential service department — for someone who already knows the product.What You'll DoExecute the OperationCoordinate, implement, and execute daily schedules and project plans to guarantee all customer commitments are delivered on time, within budget, and to company quality standardsConduct daily workload reviews and dynamically adjust manpower to handle shifting priorities without losing momentum on existing installations or service callsOversee warehouse operations alongside the Assistant Operations Manager — Field, including equipment staging, stock parts ordering, purchase order processing, and strict inventory controlLead the TeamProvide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and delivering active coaching to drive continuous improvementManage and oversee subcontractors through rigorous job site reviews, workmanship evaluations, and prompt completion of final punch lists — your standard is the standardReinforce and enforce all company policies, safety protocols, and operational procedures across the department to maintain high standards of accountabilityBuild for GrowthPartner with the Operations Manager to drive service department expansion — managing administrative tasks and supporting the Technician Training ProgramActively engage in cross-functional branch service operations to develop your operational and leadership skills as part of a designated career advancement trackWho You AreYou know residential entry doors and windows — not from a brochure, but from measuring job sites, catching pre-installation errors before they become field problems, and holding subcontractors to the standard a homeowner expects.Residential door and window experienced — you've worked in entry door and window installation or service; you understand the product, the job site, and the margin for errorMeasurement-accurate — pre-installation measurement of entry doors and windows is a skill you've earned; you know that a wrong measurement before the installation is cheaper to fix than one afterOperationally minded — you think in schedules, priorities, and outcomes; a plan only matters if it gets executed, and you're the person who makes execution happenA natural supervisor — you've led or coordinated people before; accountability, consistency, and coaching are how you build a reliable teamAdaptable under pressure — when priorities shift mid-day (and they will), you adjust without losing control of the commitments already in motionPhysically capable — this role includes office, warehouse, and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are part of the jobProfessionally ambitious — you see the AOM role as the path to OM, and you approach every day with the standard you want to be held to when you get thereWhat's in It for YouCompetitive compensation commensurate with experienceFull benefits package: medical, dental, vision, and 401K with company matchCompany-provided life insurance, short-term and long-term disabilityA stable, office-based role with no travel requirementDirect development path toward the Operations Manager role — this position is intentionally structured as a leadership trackDaily exposure to scheduling, manpower management, warehouse, subcontractors, and customer commitments — everything you need to step upA supervisory role from day one — you'll lead Service Coordinators and build the leadership instincts that define an OMA Note to the Right Candidate.If you've come up in the residential entry door and window industry — if you know what a wrong measurement costs, what a subcontractor who misses a punch list does to a customer relationship, and what it takes to keep an installation schedule running clean — you're exactly who this role was written for.DuraServ's AE Door operation needs an AOM who brings field knowledge and operational discipline into a leadership track. The best Operations Managers in this space started where you are — and grew into the role by holding a standard nobody had to ask them to hold.Engineering a framework of excellence. That's the standard here — and the standard you'll learn, hold, and eventually lead.APPLY NOW — Residential Door Professionals Wanted.Hit Apply. Tell us your residential door and window background, how you've managed subcontractors, and where you want to lead next.Please note: This is NOT a remote or hybrid role. On-site presence at the branch is required. No planned business travel.