CDL Service Technician

Service Technician CThe primary function of the Service Technician is to diagnose and complete repairs on heavy and medium duty trucks. Individual will perform a variety of tasks on heavy-duty trucks, large construction vehicles, buses and tractor trailers. Those tasks include inspection, diagnosis, maintenance, installation and repair of components, engines, systems related to the heavy duty and medium duty vehicles.Key ResponsibilitiesPerform recommended routine maintenance procedures.Perform diagnostic tests for issues failures and performanceDetermine a course of action for damaged parts and systems.Routinely use computerized equipment and specialized tooling.Completes assigned repairs and tasks in a timely and safe manner.Accurately records time, cause and correction on Repair Orders.Test components that may require to drive trucks before and after repairs.Participate and completes technical training and professional development.Other duties as assignedBusiness SkillsContinuous Learning - Taking initiative to regularly learn new concepts, technologies and/or methodsDecision Making - Analyzing all aspects of a situation to make consistently sound and timely decisionsResiliency - Quickly recovering from adversityTeamwork - Cooperating with others to meet objectivesCustomer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectationsSelf Starting - Demonstrating initiative and willingness to begin workingTime and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframesRequirementsTo perform this job successfully, an individual should have basic Computer skills and knowledge of Repair Order Processing Software.Certificates, Licenses, RegistrationsPosition requires a valid driver's license and the ability to operate motor vehicles. All service technicians must maintain a safe driving record.A current Commercial Driver's LicenseWorking hours: Heavy-duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on-call or emergency repair shifts, as diesel engine maintenance and repairs are often required outside of regular business hours.BehaviorsInteraction - The job requires frequent communication and engagement with others.People-Oriented - The job requires building rapport with a wide range of individuals.Customer-Oriented - The job requires identification and fulfillment of customer expectations.Versatile - The job requires adapting easily to various situations.Frequent Change - The job requires rapid shifts between tasks.Urgency - The job requires decisiveness, quick response, and fast action.Persistence - The job requires finishing tasks despite challenges or resistance.Following Policy - The job requires adhering to rules, regulations, or existing methods.Consistent - The job requires predictable performance in repetitive situations.Physical RequirementsMobility: The heavy-duty diesel technician should be able to move around the workshop or service area, which may involve walking, standing, bending, and potentially working in confined spaces or under vehicles. Ability to climb ladders. This ability requires the technician to bend, twist, squat, and reach to perform tasks on truck components.Vision: Good eyesight and visual acuity are important for a heavy-duty diesel technician to inspect and troubleshoot engine components, read technical manuals, and perform precision work.Hearing: The technician should have good hearing to diagnose engine sounds, communicate effectively with colleagues and customers, and notice audible warnings or signals in the workshop. The work environment is usually moderately noisy due to tools and engine noise.Manual dexterity: A high level of manual dexterity is essential for a heavy-duty diesel technician to handle tools, components, and equipment with precision and perform tasks such as disassembling, repairing, and reassembling engine parts.Lifting: This role often involves lifting heavy components or tools. The technician should have the physical strength and ability to safely lift and move heavy objects, following proper lifting techniques to prevent injury.Ability to lift a minimum of 60–150 lbs. unassisted.BenefitsIndividual, Spouse, and Family coverage: Multiple Products are affordable and provide value for you and your family.Health and Wellness BenefitsMedical InsuranceDental InsuranceVision InsuranceFinancial stability and Retirement Preparedness:Our 401(k) program includes a company matchRetirement Planning AssistanceFinancial Guidance and EducationPaid Time Off:Full-time employees enjoy paid holidays and personal timeVacation based on the length of service.Resources when we face major challenges and life events:Company Paid Short-Term Disability Insurance and Life InsuranceAdditional Life Insurance: Hospital Stay, Critical Illness, other productsBereavement Services and Employment Assistance ProgramMental Health Resources readily accessible and without stigmaPaid Training and Tools Assistance to do the job right.About Palmer TrucksPalmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 700 individuals. With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.We remain committed to building authentic, valuable connections by meeting the industry's unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value – personalized for you.Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude to do business, and these core values keep customers returning year after year and have kept us – On the Road Since 1965.Job Posting InformationThis position has an immediate start date and allows for proper notice to an existing employer. Submit your resume with confidence that all contact with us is completely confidential.Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: View email address on click.appcast.io Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.Revised: November 2025