Sr. Operations Manager - Content Excellence

Position Title: Sr. Operations Manager - Content Excellence Work Location: 1 DNA Way South San Francisco, CA USA 94080 (Hybrid) Assignment Duration: 6 months (possible extension or conversion to FTE (Depending on performance and business needs) Work Arrangement: Hybrid 3 days onsite (Anchor days Tues & Wed) Position Summary: We are seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office (CMO) to cover a temporary maternity leave. In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization. Background & Context: As our Content Excellence team rolls out modern content capabilities across the enterprise, you will serve as a key operational and change lead. You will bridge strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact. Key Responsibilities: Learning Journey Strategy & Delivery: Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines. Content Operations & Workflow Management: Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders. Process Optimization & Systemic Efficiency: Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market. Cross-Functional Collaboration & Facilitation: Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans. Change Management & Enablement: Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices (including generative AI enablement). Qualification & Experience: Bachelor's degree and 5-7 years of experience in content operations, marketing operations, or creative project management. Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops. Preferred Qualifications Strong understanding of commercial marketing processes within the pharmaceutical or biotech industry (e.g., MLR/PRC review processes). Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms (e.g., Veeva Vault, Adobe Experience Manager). Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities (including AI tools for content generation/management). #J-18808-Ljbffr Spectraforce Technologies