Claims Examiner II - Marine Personal Lines

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of low to moderate complexity and exposure Personal Lines Marine physical damage claims in multiple jurisdictions. Job Responsibilities Typically handles low to moderate exposure personal lines marine claims. Confirms coverage of claims by reviewing policies and documents submitted in support of claims. Analyzes coverage and communicates coverage positions. Ability to draft coverage position letters independently. Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. Conducts, coordinates, and directs investigation into loss facts and extent of damages. Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure. Sets reserves within authority or makes recommendations concerning reserve changes to manager. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim. Negotiates and settles claims directly with claimant. Prepares reports by collecting and summarizing information. Participates in special projects or assists other team members as requested. Ability to travel to industry conferences or meetings, if required. Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures. Identifies subrogation opportunities and fraud potential and makes appropriate referrals. Strong emphasis on customer service to both internal and external customers. Education Bachelor’s degree or equivalent work experience. Advanced degree, or focused technical degree a plus. Certification Must have or be eligible to receive any necessary claims adjuster license(s). Must have or be willing to successfully complete basic insurance courses or achievement of industry designation (INS, IEA, AIC, ARM, SCLA, CPCU). Work Experience Preferred two to five years of claims handling experience or equivalent combination of education and experience. Knowledge of insurance industry or claims handling preferred. Knowledge of marine accident investigation techniques preferred. Skill Sets Excellent written and oral communication skills. Strong analytical and problem solving skills. Strong organization and time management skills. Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word). Ability to work both alone and in a team environment. Strong desire for continuous improvement. Prior personal boating experience preferred. Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well‑being of our employees with operational considerations and regulatory/gov­mental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week. US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Benefits We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non‑work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. #J-18808-Ljbffr